Beauty Guide

As a Beauty Guide, you'll be involved in creating the ultimate cosmetic shopping experience for our customers though personalised appointments, shop floor demonstrations and events.

You'll help customers to discover the very best products from across our Beauty Hall, providing inspirational and impartial beauty and skincare advice. You'll also be creating social media content to showcase our latest trends and offers.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance 

Role: John Lewis Beauty Guide
Position: This is a 6-Month Fixed-Term opportunity.
Hours of work: 37.48 hours per week. Working 5 out of 7 days on a rotational basis. Shifts will fall between 9:00 AM – 6:00 PM (Monday to Saturday) and 11:00 AM – 5:00 PM (Sunday), aligned with branch trading hours.
Location: Cambridge, Cambridgeshire

Key Responsibilities

- You will serve and support our customers by creating memorable shopping experiences where they'll leave with the best possible impression of you and the John Lewis brand.

-Working as part of a team you'll be facilitating appointments with customers and hosting beauty talk events to larger groups.

 - Thinking creatively and commercially to maximise sales and profit opportunities.

 - Keeping up-to-date with the latest trends in make-up and skincare.

- Support the learning and growth of Customer Assistants by openly sharing your knowledge.

Why apply for this role? 

You will have an opportunity to collaborate with a variety of beauty brands, giving you exposure to an incredible variety of world-class, established, and emerging brands. This 6 month opportunity will allow you to gain first-hand training on exciting new brand launches and self-select ranges , with the unique opportunity to bring that fresh expertise back to upskill a team of passionate beauty experts.

Enjoy a dynamic working day featuring a mix of pre-booked consultations and pop-up appointments. You will have the autonomy to lead your work while staying agile enough to support other areas of the shop when needed.

 Essential skills/experience you'll need

- Great customer service skills.

- Ability to demonstrate makeup and skin care.

- Keen interest in beauty and being up to date on the latest trends.

 Desirable skills/experience you may have

- Previous experience in a beauty or skincare role beneficial

-Experience in presenting to groups of people.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.