UX Research Manager, John Lewis Insight

Job Type Commercial
Region London
Location Victoria
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the AXA Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 23/9/2018
Vacancy Type
Salary £52,100 - £70,000
Salary Frequency per annum
Hours of Work
35 hours per week
Monday to Friday

Duties & Responsibilities

The new John Lewis Insight function has been created to build even greater capability in analytics and research which is expected to create significant value for John Lewis in the next 12-24 months. We're building a team of people who are curious, engaging, highly skilled, commercial - and who want to have an impact in this fast-changing area.
As UX Research Manager, you will inspire and lead a team of UX researchers working in an agile/lean collaborative culture, who are both part of the wider JL Insight Research Practice and integral to the ongoing development of UX/UI capability across the Division.
A key part of the role includes developing and executing a UX research strategy and playing a key role in informing and inspiring the user experiences we create, ensuring they're useful, usable and valuable for customers through the application of a variety of UX research methods and techniques.
You will provide the objective voice of UX research to key stakeholders at both strategic and operational levels through the demonstration of advanced UX research capability. Alongside, collaborating and working closely with other UXers, designers, product owners and engineers across the Online Product team and more broadly with other business areas in John Lewis Partnership.
This role is key in instilling a culture of customer-centric thinking within Product teams, cross-functionally and throughout the wider business.

Job Requirements

You will be required to manage and deliver all stages of the UX research process by overseeing the quality and timeliness of the delivery of UX Research projects. Reviewing output and managing project/design issues. You will ensure solutions are feasible, competitive and meet business requirements.
You will be required to effectively manage a team of Senior UX Researchers, providing line management support and helping identify opportunities for development and learning.
You will be able to deliver concise, action-oriented insight in a compelling and engaging way as well as being experienced in identifying research opportunities by understanding, prioritising and incorporating technical and business requirements into UX research.
Ideally, you will have a strong grasp of qualitative and quantitative data analysis and statistics.
Stakeholder management is a key part of this role - you will need to show how you build good relations and working practices with key delivery teams and agile projects to ensure efficient working practices.

Required essential experience skills and qualifications

- Solid experience in UX research across both qualitative & quantitative disciplines.
- Track record of leading on a multitude of user research projects with demonstrable impact in a fast-paced commercial environment.
- Experience of utilising various research methodologies to tackle a wide variety of research questions.
- Leading and/or managing a team within an agile environment, practising Lean principles.
- Hands-on experience with lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research and survey design. Understanding of lab testing kit and software.
- Exceptional problem solving, analytical and numerical skills.
- Outstanding commercial acumen and experience applying insight.
- Skilled at navigating ambiguity, adapting to evolving stakeholder needs, and influencing conflicting agendas.
- Line management experience.

Required desirable experience skills and qualifications

- Retail/e-commerce research experience.
- Set up of test equipment (laptops, devices, streaming, video capture) in challenging environments i.e. not in lab.
- Adobe Analytics
- Understanding of accessibility guidelines and testing tools.


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