User Experience (UX) Manager, Waitrose Digital Development

Job Type E-commerce
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the Bupa Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 26/7/2019
Vacancy Type
Salary £57,000 - £72,500
Salary Frequency per annum
Hours of Work
Monday to Friday
35 hours per week
09:00 - 17:30

Please upload your portfolio alongside your CV

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Duties & Responsibilities

Please note, this role sits within the Waitrose Digital team, rather than eCommerce.

As Partners in Digital at Waitrose & Partners we all play a part in creating amazing products and services our customers love and to help deliver the profitable growth that sustains the Partnership for the future. Everyday in every way our Partners set about to engineer amazing in Digital. Watch our video below to learn what it means to Partners who are leading this Digital Development.

Waitrose & Partners is in a very exciting place.

We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.


You will be a positive, self-motivated, “people” person who is obsessed with creating the best customer experience. Someone who loves being part of a large team, where you will shape, nurture and develop a growing team of UX Designers, giving timely direction, support and feedback and working closely with the other UX and UI Managers to coordinate effort.

You'll ensure your team's ways of working are set up for success. You will inspire and motivate and get a kick out of bringing the UX/UI team, stakeholders and colleagues together to co-create greatness - exploring and defining what will delight the customer and achieve commercial success in equal measure.

Job Requirements


– Developing the UX practice: optimising ways of working and design quality; growing and nurturing a strong team of UX expertise via guidance, direction and mentoring
– Working closely with the Product teams and other managers to plan UX resource requirements according to team and business priorities. Fulfilling all recruitment; carefully liaising with HR and external agencies to attract, select and grow a talented team of designers
– Building relationships across the business in order to facilitate, influence and educate on all aspects of the customer experience including collaborative ways of working and a lean, test and learn approach. Stimulating good working relationships and practice between UX, UI and the Insight teams
– Actively contributing towards team and programme-level strategy planning, coordination and implementation activities. Working with the Product team and the business to shape and fulfil customer and business goals
– Working closely with Lead Designers to mentor and guide the wider UX team and plan and perform team-related activities. Developing your team's professional skills and knowledge as well as your own

Required essential experience skills and qualifications

– Related degree or equivalent and proven senior or manager-level UX experience
– Ability to lead, enthuse and inspire with excellent leadership and management skills
– Proactive and self-motivated with excellent organisational and planning skills
– Great communication skills with the ability to succinctly articulate complex topics
– Structured interviewing skills and onboarding experience for new starters to build a great team
– Experience in creating vision and strategic roadmaps to inform, influence and guide the business
– Solid understanding of all UX processes and end-to-end service design, value proposition design frameworks, human centred design and structured thinking
– Deep understanding of designing products for responsive, native and other digital touch points
– Ability to define and create customer-focused solutions in complex technical architectures or logistical contexts
– Expertise in planning and facilitating workshops including gathering requirements and aligning stakeholders
– Boundless curiousness and dedication to building a sustainable and innovative team of UX professionals

Required desirable experience skills and qualifications

– Retail ecommerce experience within a large organisation
– Mentoring and team management experience
– Experience working in productised teams in matrixed organisations
– Service design-orientated skills and expertise including experience of methodologies to explore end-to-end
– Familiarity with UI style guides, design components and UI kits
– Designing for store-based digital products
– Actively contributing to the UX community via blogs, talks and events
– Ability to leverage a wide network of UX community contacts

Please see attached job description for further information.

Please note the following:
- This role is subject to the following pre-employment screening: 2 year reference check
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- It is advisable to carefully consider your answers to each of the 3 questions that are asked as part of the last section in the application form. Tailoring your answers to highlight your relevance to the role in question may help you to secure an interview.

For internal use only:
Please click here for the job description.  


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