Transport Partner

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

The pay for this role is £12.89 per hour.

This is a permanent position.

Purpose of the role:
To provide administrative support for operational transport activities and initiatives and to be a proactive interface between CFC Customer Delivery Drivers and the Customer.
To liaise with Customer Call Centres to support the best Customer Experience and to ensure that all Customer Experience lessons identified are highlighted and acted on.

About the role:

As a Transport Partner with our Waitrose Customer Fulfilment Centres, you will work flexibly to provide essential administration support to our Transport department, as well as helping out with operational activities when required. With ongoing communication to our team of Drivers, you will ensure that work is allocated effectively, vans are leaving on time and safely and that vehicle movements within the yard are coordinated. You will also ensure that our systems are updated accurately to record vehicle maintenance, safety and compliance and product dispatch and delivery data.

You will be accountable for:

• Carrying out the process, practice and inspections that maintain our highest standards

• Ensuring that all vehicles and drivers are legally compliant and carry out necessary due diligence support

• Supporting drivers in achieving the right levels of Customer Experience and supporting a thorough and detailed communication between drivers and transport administration

• Ensuring that all aspects of yard duty, van administration, debriefs and scheduling are adhered to and completed to an optimum standard

• Supporting and promoting transport and driver related KPIs and being aware of how this tracks through to the Customer Experience and Commercial results

• Supporting the other teams within the daily operation of the site when needed

Essential skills you'll need:
● Experience using computer programs including Google sheets & docs
● Customer Facing and issue resolution
● Confident Customer Telephone manner

Desirable skills:
● Experience working in an office or clerical role in a distribution / Transport environment
● Previous experience of data processing and inputting

Benefits of the Partnership and the Role

• You will enjoy 25% discount at John Lewis and 20% in Waitrose 

• The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

Next Steps:

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

Thanks for your patience in the meantime and for showing an interest in joining Waitrose & Partners. 

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