Job Type Customer Service
Location Origin Park, NW10 - Origin Park
Partnership Level 9
Closing Date 28/07/2024
Vacancy Type Permanent
Salary £32,100.00 - £40,800.00 Annual
Salary Frequency Annual
Hours of Work 41

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Role Title: CDH Technician 

Position: This position is a permanent 

Hours of Work: Full Time, 41 Hours. Working 4 days out of 6, Monday to Saturday. Two shifts available.

AM 06:00-17:00 Monday to Saturday
PM 10:30-21:30 Monday to Friday. 07:00-18:00 Saturday

Location: Origin Park CDH

Salary: The starting rate for this position is £36,368.00, Annual 

Please note: The PM shift will attract a potential shift premium of 3.1% of base rate, this is an additional earning of up to £995.10, Annually.

Please note: due to the nature of this role, we require all applicants to be over 18 to apply

About the Role 

As our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers’ homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.

What will you be doing: 

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer's goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances or Hard Wired Appliances. Please note this role involves heavy lifting.

Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues and the business.

You will act as an ambassador for the John Lewis brand, they are focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.

Required essential experience skills and qualifications:

  • UK C1 License 

  • Previous experience driving a 7.5-tonne vehicle.

  • Previous experience in a customer-facing role

  • Good communication skills, both over the phone and face-to-face

  • Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses etc... )

Please see the full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only - Please view the job outline here using your internal email address:

 Benefits of the Partnership and the Role 

  • 💜 Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).

  • 💜Excellent work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy

  • 💜Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

  • 💜You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

  • 💜We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them

To learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit -

Next Steps 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.  

For internal use only: 




Duties and Responsibilities

To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

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