Team Manager, Operations

Job Type Customer Service
Location London - Kingston
Partnership Level 8
Closing Date 14/08/2022
Vacancy Type Permanent
Salary £26,700.00 - £40,500.00
Salary Frequency Annual
Hours of Work Full time, to include weekend working. Earliest start time 06:00; latest finish time 20:00


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Duties and Responsibilities:
You'll lead a team of Operations Partners to proactively meet Customer needs through replenishing and managing stock, ensuring the shop is ready to trade with excellent on shelf availability. The role drives the delivery of a truly inspirational and differentiated shopping experience for John Lewis customers working alongside Merchandising and Selling Partners.

Job Requirements:
You will act as an ambassador for the John Lewis brand, playing your part in delivering outstanding service through exceptional communication and engagement with our customers.

You'll have strong leadership and communication skills and enjoy taking ownership for achieving business objectives. As you will be working closely with a wide range of Partners, you'll be confident in providing and questioning information. You'll manage and mentor your Partners to be the best they can be.

Desirable experience skills and qualifications:
- Retail Management or front line customer service management.
- Stakeholder Management.
- Project Management.

Additional Information:
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
-This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.


Duties and Responsibilities

Our Partners have been delighting our customers for 150 years and we need exceptional leaders to continue our legacy and to propel us into the future. As ambassadors for the John Lewis Partnership, you'll develop and uphold our reputation.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Team Manager job outline.pdf 


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