Team Manager

Job Type Customer Service
Location Banstead
Additional Locations Biggin Hill
Caterham
Cobham
London - Coulsdon
Epsom
Esher
Hersham
London - Sanderstead
Partnership Level 8
Closing Date 25/02/2024
Vacancy Type Permanent
Salary £27,000.00 - £40,500.00
Salary Frequency Annual
Hours of Work Full Time, 37.5 Hours, to include early starts, late finishes, evenings and weekends.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

This is a regional Team Manager position and may have more than one successful candidate. The successful candidate may start in a live position or be an additional Team Manager in a branch within the region until a vacancy is available, where they will be on-boarded as a Team Manager. The successful candidate will need to demonstrate flexibility within the South East London area and will be expected to move branches as required. A maximum of up to 1 hour travel from the primary location will be required, further details can be discussed at interview.

Duties and Responsibilities:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

As a Team Manager you'll be responsible for influencing, motivating and guiding a team whilst driving the shop forward. You will contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.

You'll be a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure our customers get the best experience. At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage. Equally you'll promote a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.

Job Requirements:
You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation. You'll take responsibility for the operational activity.

Required essential experience skills and qualifications:
- Experience of supervising a team in a fast-moving, customer focused environment

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
-This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Benefits of the Partnership 

You will enjoy 25% discount at John Lewis and 20% in Waitrose 

The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

Excellent work-life balance, including a focus on well-being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits LINK

#LI-JLPWTR

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Duties and Responsibilities

Do you enjoy leading and developing a team?
Can you drive a culture of high standards and excellent service? Then our Waitrose Team Manager role might be the one for you.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Team-Manager-job-outline-2.pdf

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