Team Manager

Job Type Customer Service
Location Solihull
Partnership Level 8
Closing Date 29/01/2023
Vacancy Type Permanent
Salary £23,800.00 - £35,800.00
Salary Frequency Annual
Hours of Work Full Time, 37.5 Hours, to include early starts, late finishes, evenings and weekends.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Description

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Duties and Responsibilities:
Taking full responsibility for your department, you'll be commercially-minded and thrive on generating sales by motivating your team to deliver excellent results. Contributing to the overall success of the branch is what it's all about.

Job Requirements:
You'll manage and mentor your Partners to be the best they can be. Your passion for selling will enable you to develop and coach Partners whilst delighting our customers.

You'll have strong leadership and communication skills which you'll get to showcase when you are required, on occasion, to take on the responsibility of Duty Manager and Deputy Head of Branch.

Desirable experience skills and qualifications:
-Retail management or front line customer service management.
-Stakeholder Management.
-Project Management

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 Year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

Our Partners have been delighting our customers for 150 years and we need exceptional leaders to continue our legacy and to propel us into the future. As ambassadors for the John Lewis Partnership, you'll develop and uphold our reputation.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Team Manager job outline.pdf 

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