Team Leader, Food Services

Job Type Customer Service
Location Poole - Brownsea Island
Partnership Level 9
Closing Date 27/01/2022
Vacancy Type Permanent
Salary £20,600.00 - £25,500.00
Salary Frequency Annual
Hours of Work 37.5 hours per week on a rota basis

Description

Brownsea Castle, it’s our place by the sea, our island getaway across beautiful Poole Harbour offering an escape, history and nature to our guests. Guests stay in the amazing Tudor castle set in 17 acres of private grounds on the National Trust and the Dorset Wildlife Trust  run island, surrounded by stunning Italian gardens with a private beach offering relaxation and beautiful nature walks where you might be able to spot the native deer and red squirrels.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family.  As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. 

With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

What can you expect in this role?

Working in the hotel, you’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience whether they are with us for the day or a longer stay. What is different about our guests though, is that they are Partners, their friends and family.  As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. 

As a Team Leader, you’ll be organising, and supervising Partners in your team both as an active member of the team and through shift/rota planning, holiday cover and other administration tasks,  to make sure that we are offering high quality customer service to our guests and maintaining the high standards associated with the hotel. Hygiene and food safety must be complied with at all times and you will be responsible for ensuring that all team members do the same.

The role will offer you opportunities to display your talent, people management skills and knowledge of running a successful front of house team. It will also provide you with development opportunities and the progression routes through being the first point of contact to resolve guest queries and acting as Duty Manager if required.
 

What can we offer you?

The Partnership puts it’s Partners first in every area of the business. Working at Brownsea, you will get to work in a beautiful location with some of the best views and countryside around. You’ll be entitled to the great benefits that our Partners receive such as paid holiday, discount in our Waitrose & John Lewis shops and many other benefits designed to allow our Partners a great work / life balance.

You’ll be working on a rota basis allowing you time to take advantage of the benefits. 

We will offer on the job training and investment in your skills, providing you with progression opportunities and an extra level of support and encouragement.

There is an opportunity for this to be a live in position if needed.

What do you need?

Hospitality is an ever changing environment with a real focus on great customer service and providing an experience for our guests. This is achieved through each Partner being motivated, creative and great teamwork.

  • Relevant and proven experience in supervision of Food/Beverage service and Event operation of mid-scale Hotel at least at VisitBritain 3* standard or equivalent.

  • Proactive

  • Competent in IT systems and able to use standard software.

  • Excellent communication skills, both written and verbal

  • Meticulous attention to detail.

What else could you bring? 

  • Certificate in Food and Beverage Service

  • Level 2 Food Hygiene

  • First Aid at Work

Internal candidates - Please click here for the job outline

Additional Information:

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Please consider the following when making your application:

- We occasionally close vacancies early in the event we receive a high volume of applications. To avoid disappointment, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/ We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: Team Leader, Food Services L9 .docx 

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