Team Leader

Job Type Customer Service
Location Poole - Brownsea Island
Partnership Level 9
Closing Date 06/01/2024
Vacancy Type Permanent
Salary £21,000.00 - £26,000.00
Salary Frequency Annual
Hours of Work 37.5

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What can you expect in this role?

Working in the hotel, you’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience whether they are with us for the day or a longer stay. What is different about our guests though, is that they are Partners, their friends and family.  As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. 

As a Team Leader, you’ll be organising, and supervising Partners in your team both as an active member of the team and through shift/rota planning, holiday cover and other administration tasks,  to make sure that we are offering high quality customer service to our guests and maintaining the high standards associated with the hotel. Hygiene and food safety must be complied with at all times and you will be responsible for ensuring that all team members do the same.

The role will offer you opportunities to display your talent, people management skills and knowledge of running a successful front of house team. It will also provide you with development opportunities and the progression routes through being the first point of contact to resolve guest queries and acting as Duty Manager if required.

What can we offer you?

The Partnership puts its Partners first in every area of the business. Working at Brownsea, you will get to work in a beautiful location with some of the best views and countryside around. You’ll be entitled to the great benefits that our Partners receive such as paid holiday, discount in our Waitrose & John Lewis shops and many other benefits designed to allow our Partners a great work / life balance.

You’ll be working on a rota basis allowing you time to take advantage of the benefits. 

We will offer on the job training and investment in your skills, providing you with progression opportunities and an extra level of support and encouragement.

What do you need?

Hospitality is an ever changing environment with a real focus on great customer service and providing an experience for our guests. This is achieved through each Partner being motivated, creative and great teamwork.

  • Relevant and proven experience in supervision of Food/Beverage service and Event operation of mid-scale Hotel at least at VisitBritain 3* standard or equivalent.

  • Proactive

  • Competent in IT systems and able to use standard software.

  • Excellent communication skills, both written and verbal

  • Meticulous attention to detail.

What else could you bring? 

  • Certificate in Food and Beverage Service

  • Level 2 Food Hygiene

  • First Aid at Work

Additional Information:

Please consider the following when making your application:

- We occasionally close vacancies early in the event we receive a high volume of applications. To avoid disappointment, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

Hours of work

Earliest start time 08:00, latest finish time 22:30 this role also includes working weekends on rotation

Internal use only




At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Team-Leader-Food-Services-L9-.docx

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