Super User

Job Type Buying and Merchandising Product Supply
Location Bracknell Campus
Partnership Level 7
Closing Date 05/02/2023
Vacancy Type Temporary
Salary £36,400.00 - £54,600.00
Salary Frequency Annual
Hours of Work 35


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What's the role about?

We’ve created a Partnership Plan which is designed to build a growing and sustainable Partnership in a very dynamic set of markets, some existing and some new. For Merchandising Operations it is a critically important time to invest in the future of the Partnership’s Food and Grocery business, delivering significant customer benefits through improved availability, financial benefits through reduced wastage and reduced stockholding, operational benefits through increased efficiency, and Partner benefits through improved stock management processes. 

As part of the Merchandising Operations team you will be focused on identifying and leading development and transformational change to achieve greater capability, efficiency and effectiveness of Merchandising and its role in the end to end supply chain. You will develop and promote the Centre of Excellence for best practice across Merchandising.  You will provide technical support to, and be a point of escalation for Merchandising Partners, actively resolving issues and communicating any changes, whilst delivering Continuous Improvement in the core planning processes, identifying BAU opportunities and effectively landing change from new system upgrades.

We have an exciting opportunity for you to join us as a Superuser, Food and Grocery Merchandising to support JDA training

What will you be doing?

  • Identifying gaps in system functionality and influencing system vendors through industry user groups to deliver the necessary upgrades when required.

  • Training, coaching  and providing ongoing support to all Merchandising Partners, with all systems in use, to ensure they are technically competent to deliver business results.

  • Optimising the critical replenishment system parameters affecting the whole of Merchandising in order to deliver Trading KPIs, and communicate changes to relevant stakeholders.

  • Identifying barriers to change and working with the Merchandising Leadership team to reduce resistance.

  • Ensuring GSCOP, Competition Law and Anti-Bribery guidelines are adhered to at all times.

  • Engaging with other retailers globally to ensure that best practice is identified, evaluated and implemented where appropriate

What you’ll have have 

  • Evidence of using systems such as SAS, JDA and Oracle for merchandising (or similar).

  • Evidence or working on projects to deliver system solutions. 

  • Delivery of training to build knowledge and understanding. 

What else could you bring?  

  • A passion for continuous improvement, results orientated.

  • A strong customer focus, commercially aware.

  • A team player and good communicator across different organisational levels.

  • Agile, flexible and resilient in approach.

Please note:

  • The vacancy will close at 00:01 on the closing date stated in the advert. Please ensure you start and complete your application by this time.

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.




We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Superuser, Food and Grocery Merchandising (1).pdf 


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