Service Desk Analyst Commercial Support

Job Type Commercial
IT
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
08
Closing Date 19/11/2018
Vacancy Type
Secondment - 12 Months
Salary £28,400 - £37,100
Salary Frequency per annum
Hours of Work
35 hours per week
Monday - Friday
9:00am - 5:30pm

Duties & Responsibilities

We are currently looking for 2 Service Desk Analyst's to join our team in Bracknell on a 12 month basis. If you have a real passion for IT, super strong analytical and problem solving skills that you're keen to put to great use and have core technical skills across a variety of systems, a natural drive to help others and acute curiosity and perseverance to identify issues and solutions, you'll be a key member of our Support Desk team.

Job Requirements

- Provide first class support, advise and resolution for all end user incidents
and service requests.
- Where necessary, liaise with stakeholders in all areas of the business.
- Take ownership for customer service standards.
- Monitor the status and progress of incidents and service requests.
- Can adapt own work to meet the needs of the business as they change.
- Be the first line of contact for our Suppliers outside of the Buying Teams.
- Provides timely communication to keep users informed and up to date at
the appropriate time and drive culture of self-service.
- Ability to absorb and apply technical information.

Required essential experience skills and qualifications

Analytical thinking
Problem Solving
Stakeholder Management
Good Customer Service skills
Advanced systems knowledge
Good Written and Verbal communication and Listening skills

Required desirable experience skills and qualifications

Internal use only:
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