Service Centre Supervisor 2nd Line ITL4

Job Type IT
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
07
Closing Date 3/3/2019
Vacancy Type
Permanent
Salary £41,000 - £59,600
Salary Frequency per annum
Hours of Work
35 hours a week - Shifts
Flexible working will be considered

Duties & Responsibilities

Are you a born leader? Calm under pressure? Keen to expand your career and nurture our award winning IT Service Centre? We're looking for a deep seated passion to lead our service centre with a hands on and positive approach.

As the Service Centre Second Line Supervisor, you'll be leading and overseeing a motivated and diverse team of Partners, ensuring the day to day smooth running of the service centre. If you've got proven experience of working in a service centre, leadership and development of individuals, then you are who we are looking for.

You'll be working in our unique business, created for the happiness of each and every Partner. We're driven by our behaviours; taking responsibility for our business success, building honest and respectful relationships and creating influence over our working lives. Understanding our shared purpose, you'll strive to enhance the working lives of our Service Centre Partners through great management and leadership

Please see the job description attached for further information.

Flexible working is welcomed and encouraged. All roles can be flexible - it is not the where, when or how you fulfil your role that is important to us, it is the contribution you make to our business as a Partner.

Job Requirements

You'll be great at working with Partners at all levels, whilst maintaining productivity in a rapidly changing and ambiguous environment.

You'll have a desire to develop Partners at all levels, and take responsibility for the operation. You will be a key member of the Partnership IT Service Centre, with a passion for learning and developing your knowledge and ensuring the operational success of 2nd Line.

With strong ITIL knowledge, you'll have proven service centre experience, and a strong technical understanding of the work undertaken in the service centre. You'll also be an effective communicator, who can explain complex issues clearly. You'll have a desire to develop your experience in the service centre.

Required essential experience skills and qualifications

Relevant knowledge and Industry experience
Experience of managing a team
ITIL knowledge - incident, problem, access and request management
Good understanding of the Partnership and the services supported OR similar knowledge from an external organisation
Experience of managing support organisations and customer service

Required desirable experience skills and qualifications

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