We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
HAVE YOU HEARD ABOUT JOHN LEWIS OMNICHANNEL?
Want to be part of the UK's biggest retail transformation? The Omnichannel Design team is at the forefront of transforming one of the nation's favourite retailers. We are working together to redefine what it means to shop, connecting stores and online into a truly omnichannel experience. As a part of the Omnichannel Design team you will get the chance to shape the customer experience across multiple touchpoints, working together with UI Designers, Service Designers, Store Concept Designers and many more to transform John Lewis.
KEY THINGS YOU NEED TO KNOW ABOUT THE ROLE
You are a very skilled and experienced end-to-end UX Designer who has a portfolio to prove it.
You can demonstrate working from the discovery stage to the finished product, with a clearly defined process for each stage in between.
You’ve worked in Agile as part of an efficient and multi-disciplined delivery team and are familiar with user-centred design methodologies.
You have a great eye for detail, are confident in your service design expertise and are able to communicate clearly and translate ideas to stakeholders and team members alike.
Collaborating with UI colleagues, you will be brainstorming concepts, freehand sketching, low-fi and high-fi rapid prototyping to shape user-centred design solutions which can be tested with customers at pace.
You’ll be a champion and ambassador for the customer experience for our digital and offline touchpoints across the entire business.
WHAT'S IN IT FOR YOU?
This is a real opportunity for you to experience at first hand how your work can transform John Lewis customer experience to become Omnichannel. You will have the opportunity to work on projects that will have an impact across instore and online. Developing and enhancing your portfolio in both digital and physical. You will be joining a collaborative team with diverse skill sets, backgrounds and experiences.
YOU NEED TO HAVE THE FOLLOWING:
Customer Centric Mindset: Puts every customer, both internal and external, at the heart of everything
Build Relationships: Authentically and proactively interacts with everyone, building rapport and making a positive impression in order to collaborate and build lasting connections across the Partnership and beyond to other businesses and contacts
Analysis of Data: Evaluates and analyses different types of complex data objectively and sees patterns and meaning to establish the key relevant facts
Digital Awareness: Embraces new ways of working with them to support our customer ambitions and future proof our business. Is hungry and enthusiastic to learn more about the required skills in this area.
Stakeholder Management: Identifies who is impacted by or involved in your goals/objectives and therefore who is key to achieving the desired successful outcomes. Understands the motivations and priorities of these stakeholders and takes these into account in order to build and manage sustainable relationships.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/
Attachment: Experience Designer- JL Customer CX.pdf
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