Senior Pension Administrator

Job Type HR
Location London - Victoria
Partnership Level 9
Closing Date 19/01/2022
Vacancy Type Permanent
Salary £26,500.00 - £34,500.00
Salary Frequency Annual
Hours of Work 35 hours per week, Monday to Friday, 09:00-17:30


Please note:

This role is based in our Head Offices in London. Whilst we currently have a blended approach for working patterns between home and office, you will be required to work from the London office at times.

What’s the role about?

We're recruiting for a Senior Pension Administrator to join our Pensions team supporting with all aspects of the administration of the Pension Scheme. You will be involved in checking day to day administration work and carrying out complex member cases.

Answering queries from Members, ex Members and relevant stakeholders, you will demonstrate excellent customer focus and outstanding communication skills. Part of the role will require you to support the Team Leaders in delivering Service Level Agreements and key metrics, so the ability to work well as part of a team is essential.

What will you be doing as a Senior Pension Administrator?

Providing senior level input to processing day to day administration, you will be highly motivated and proactive in your role, with the ability to work under pressure to meet strict deadlines. You will make sure that all queries are dealt with promptly, efficiently and in a professional manner, whilst also ensuring compliance with policies and process. Reviewing casework accurately, you will identify complex cases as required for additional input and review from the Team Leader.

What you'll already have?

  • Relevant pension experience working on DB or DC pension arrangements

  • Experience of Excel spreadsheets

  • Good technical knowledge of current pension legislation

  • Good PC skills

  • Good communication and interpersonal skills

What else could you bring?

  • GCSE Maths and English (or equivalent)

  • Relevant pension qualification from recognised pension body

Further Information:

  • As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

Please save or print a copy of the attached job description PDF for future reference

Internal use only:



We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: L9 Senior Pension Administrator, Pension Operations.pdf 


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