Senior Lead Driver Assessor

Job Type Customer Service
Location Wilmslow
Partnership Level 10
Closing Date 21/10/2020
Vacancy Type Permanent
Salary £9.76 - £11.52
Salary Frequency Hourly
Hours of Work Various hours of work across seven days to include early starts, late finishes, evenings and weekends between the hours of 05:00 - 00:00

Description

Purpose: 

  • Supervise all operational tasks within the Ecommerce function inclusive of transactional Partner lifecycle activity, and supporting across the shop when required
  • Proactively support Partners to deliver an excellent customer experience, contributing to a safe, legal and profitable operation, modelling the Partnership Values at all times
  • Support managers in creating an environment where Partners find worthwhile and satisfying employment, promoting a culture of continuous learning and delivering an outstanding Partner experience
  • Responsible for supporting Deliver Operation with the Accountable Deliver Management Team
     

Duties and Responsibilities

You’ll be customer centric, supporting partners in delivering an efficient e-commerce operation and an excellent customer experience. Working closely with your people managers, you’ll create a proactive working environment, with a culture of continuous learning.

This role is key to the e-commerce function in shops. Attention to detail is a must, as you will be responsible for ensuring a safe and legal operation. You will be a role model for customer service, using your coaching skills to support partners in delivering an excellent experience, providing timely feedback to aid in their personal development.
You will be focused on ensuring that driving Partners deliver excellent service, on time with a focus on their driving performance and support the management team in operating a safe and legal operation and fleet. You should use your knowledge and initiative to make decisions in the moment.

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