Senior Lead Driver Assessor

Job Type Customer Service
Location Lincoln
Partnership Level 10
Closing Date 23/09/2020
Vacancy Type Permanent
Salary £9.76 - £11.52
Salary Frequency Hourly
Hours of Work 37.5 various days and alternate weekends.

Description

Purpose: 

  • Supervise all operational tasks within the Ecommerce function inclusive of transactional Partner lifecycle activity, and supporting across the shop when required
  • Proactively support Partners to deliver an excellent customer experience, contributing to a safe, legal and profitable operation, modelling the Partnership Values at all times
  • Support managers in creating an environment where Partners find worthwhile and satisfying employment, promoting a culture of continuous learning and delivering an outstanding Partner experience
  • Responsible for supporting Deliver Operation with the Accountable Deliver Management Team
     

Duties and Responsibilities

This is a really important front line role. You represent us with every single customer you meet and their impression of Waitrose & Partners is down to you. So, as well as having a flexible approach and the ability to use your initiative to deal with unexpected situations, you should be passionate about providing the very highest levels of customer service.

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