Senior Commercial Manager, Home Insurance

Job Type Customer Proposition
Location London - Victoria
Partnership Level 5
Closing Date 28/10/2020
Vacancy Type Permanent
Salary £63,000.00 - £104,100.00
Salary Frequency Annual
Hours of Work 35 hours per week


What’s the role about?


Retail is changing at a faster pace than ever before. Here at the John Lewis Partnership, we’re constantly looking for opportunities to innovate and expand upon our offerings to our loyal Customers. John Lewis Financial Services is a core part of our strategic growth, with a wide range of products from Insurance through to Foreign Exchange and Credit.

We are currently revolutionising our Home Insurance offer, bringing this in-house from our previous suppliers, and forming our own strategic partnerships with third parties to deliver a top-quality and trusted offer for our loyal customers.


We’re looking for an experienced financial services professional to create, deliver and drive the Partnership’s Home Insurance vision, strategy and operational & customer plan with full P&L accountability. You’ll own the full product lifecycle and P&L, leading a cross-functional team and product ecosystem of leading 3rd party providers to, delivering a customer-focused, market disruptive product.

As a leader in our business your number one focus is to challenge and empower your teams and others to create more value for our customers and our business.


What you’ll be doing as a Senior Commercial Manager, Home Insurance


  • Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership strategy.

  • Empower and support Partners through a team of managers to make decisions and resolve challenges.

  • Leverage insight and internal and external networks to keep abreast of key customer requirements, market conditions and trends, including technological advancements.

  • Own business processes, frameworks and tools within your area, continuously improving them to drive efficiency and effectiveness.

  • Set and deliver the strategy and annual plan balancing customer and commercial objectives

  • Full accountability for all elements of the P&L.

  • Own and drive the proposition, product lifecycle and identification of new commercial opportunities and market leading customer experiences.

  • Effectively task manage a cross-functional team including, Professions and external Third Party providers to deliver the agreed objectives

  • Work across the Partnership to drive profile and integrate the product into the broader business to realise the maximum opportunity

  • Own the day-to-day commercial relationships with all key Third Party providers

  • Responsible for compliance with John Lewis policies & procedures within the legal and regulatory framework


What you’ll Have

  • Extensive Financial Services experience, ideally in Insurance (broker or direct)

  • P&L management

  • Leadership of complex matrix delivery teams (internal and 3rd party)

  • Significant relationship management (external and internal)

  • Digital channel development

  • Strong negotiation and influencing skills



Please note:

  • The vacancy will close at 00:01 on the closing date stated in the advert. Please ensure you start and complete your application by this time.

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here


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