Senior Analyst,

Job Type Data and Insight
Location London - Victoria
Partnership Level 7
Closing Date 29/01/2022
Vacancy Type Permanent
Salary £43,700.00 - £60,000.00
Salary Frequency Annual
Hours of Work 35 hours per week, Monday - Friday, 09:00 - 17:30


We are reinventing our business for the modern retail world. Our Strategy area for the Partnership will ensure that all of our customer data and insights are used to define where we’ll play, how we’ll win and what we prioritise to ensure that the strategic direction of our business is clear and unambiguous. We are looking for a Senior Analyst who can work across teams, is self motivated and strives for continuous improvement.

What's the role about?

We have roles available facing into several different business areas, including; 

  • Customer

  • CRM 

  • Trading and Operations 

The core of these roles is to help the Partnership make insight-driven, better informed, customer-centric decisions. In order to do this, you will need to work closely with teams across the Partnership, getting close to their world; hearing their problems and spotting the opportunities to improve things through a better understanding of the customer. You will use your analytical mindset and knowledge of the customer to improve the speed and quality of decision making.

What will you be doing?

You will be working with teams from across the business, including product, trading and marketing to help understand what their business challenges are. With this knowledge you will come up with actionable customer-focussed insights to help them address these challenges, presenting these findings to the teams to help them formulate successful solutions. You will work with a variety of tools, such as Google BigQuery, Sheets, Excel, Google Data Studio, and more. Existing knowledge of these will be helpful in the role.

Why do our insight people love working for us?

As part of the insight team you will be at the heart of the Partnership. You will be working within a wider Insight team with almost 100 bright, driven and energetic professionals pulling in one direction to support this unique business through analytics, data science and research. Your positive, can-do attitude will fit right in!

What you'll have

• Relevant qualification and/or extensive analytically-based experience using customer and transactional databases

• Experience of synthesising complex and ambiguous information in order to drive actionable insight brought to life through communication and visualisation

• Experience of coding in SQL. Also experience of SAS, R, Python, Big Query or other programming or statistical languages

What else you could bring?

• Commercial acumen e.g. online or shop trading, business consulting

• An innate curiosity about how customers engage with, and shop, retail

• Technical skill, knowledge and experience in the use of Big Data, data visualisation, data manipulation and enterprise reporting techniques and tools

Internal Use :



Please note:

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

• This role can be based in either our of Partnership locations: Bracknell or Victoria, London with travel between the two

Duties and Responsibilities

If you are an internal Partner please view the Job Description on this link:

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: Senior Analyst Job Description.pdf 


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