What you’ll be doing:
Training Partners to an appropriate level to enable them to carry out standard operating procedures and deliver operational processes effectively and consistently
Helping to generate and update Standard Operating Procedures throughout the operation
Evaluating and validating that Partners are competent to carry out their roles safely and efficiently
Acting as a role model for continual learning and self-development for Magna Park Partners, promoting knowledge, confidence and competence in all aspects of the warehouse Partner role
Consistently exceeding Customer Service expectations as a member of the training team within Magna Park, and proactively assisting colleagues in attaining the same high standards through feedback and encouragement
Championing the continuous improvement initiatives across the site, working with Partners to ensure the most efficient processes are documented for each area
Providing Partners with the skills required to enable them to achieve the site’s KPI targets and the highest standards of customer service for all internal and external customers
Demonstrating and sharing best practice to ensure consistency of process between departments and between shifts.
Demonstrating a passion for training and a desire to help individuals fulfil their potential and the business to secure its strategic aims
Working with Department Managers, Resource Planning, the technical development team and the support functions to create training material and updating with new developments
You will be an expert in your field and highly competent in all warehouse processes including warehouse management systems
You will be a role model for best practice in safe and efficient standards of working, communicating and sharing all relevant information in a timely manner
Inspiring and motivating others to maximise their potential, through effective coaching and feedback and encourage them to use their resources
Responding positively to change and encouraging and supporting your team to do the same- recognising, celebrating and rewarding success within the team.
Recognising both talent and poor performance, tackling poor performance in an honest and fair manner applying current disciplinary procedures if appropriate
Developing a culture where teamwork is encouraged with openness and trust, valuing contributions of all team members
Carrying out Partner performance reviews within the required timeframe including development meetings
Applying health and safety management standards evenly and effectively across the department, thus creating and enabling a safe working environment and also meeting any legislative requirements indicated by the products and/or equipment you work with
Mentoring peers to ensure that best practice is shared
What you’ll need:
Good working knowledge of IT Systems (Microsoft Office, Google Docs, Google Sheets, Email)
What you may bring:
Attended Train the Trainer course (internal only)
Knowledge of Kisoft and/or DLx
Warehouse operator experience in three or more functions
Previous team management experience
The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.
Please consider the following when making your application:
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
Print off the job description now if you require it
Ensure you have an up-to-date CV
To lead and motivate the Training team to provide warehouse training, contributing to the planning and delivery of the site’s training and cross training requirements in a structured and auditable way. This would apply to both new and existing Partners commencing from the point where they are inducted, as well as agency resources. To work towards developing and implementing an internal certification programme that recognises technical skills within the site.
You will require the ability to understand, develop and inspire others through direct and indirect training, coaching and mentoring. High standards of technical and behavioural skills are required and you will need to apply these skills in the classroom and operational environments. The role requires proven, consistently excellent technical proficiency, and passion to own and develop performance for oneself, colleagues and the business. Excellent standards of service will be expected to represent the John Lewis brand.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/ We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Attachment: SM Operational Training MP.pdf
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