Section Manager Customer Delivery Speke CDH

Job Type Supply Chain and Logistics
Location Liverpool - Speke
Partnership Level 8
Closing Date 09/08/2022
Vacancy Type Permanent
Salary £29,200.00 - £43,800.00
Salary Frequency Annual
Hours of Work 37.5 PER WEEK


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


What's the role about:

You will be managing a team of Partners with head of branch, out of hours and key holder responsibility and will be accountable for the business continuity procedure for the site during these times. 

This role requires excellent working relationships and you will be someone who can embrace change and support, empower, inspire and motivate your team who spend the majority of their time remotely away from the site. 

This role would suit someone who:

  • Can take Partners on a journey with them, translating business messages and making sense of them in an honest and honest way.

  • Can adapt communication and style to each situation

Duties and Responsibilities:

  • Ensure operation adhere to all rules and regulations regarding legal compliance

  • Deliver all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics

  • Prioritise workload in line with service level agreements to enable lead-times to be met for both internal and external customers.

  • Plan operational resource (daily/weekly) with Partners and agency

  • Develop and maintain relationships with operational teams to ensure communication channels remain effective

  • Monitor and analyse department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team

  • Manage Driver requirements such as dart tags, fuel cards and vehicle keys

  • Ensure daily communication with Transport Planning team

  • Manage day to day running of the Transport office e.g. schedules, conference calls


Required essential experience skills and qualifications:

  • Experience of supervising a team in a fast-moving, customer focused environment

  • Previous Management Experience.

  • Excellent Communication and people skills

Additional Information:

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:

  • This role is subject to the following pre-employment screening: 2 year reference check

  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need in time (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

  • Print off the job description now if you require it.

  • -Ensure you have an up-to-date CV.

Duties and Responsibilities

As a Section Manager at Speke Customer Delivery Hub (CDH) you will be passionate about leading and engaging your remote team of Partners in all aspects of the two man customer delivery operation and you will do this by empowering your teams and leading with purpose to ensure the delivery of exceptional customer service to all John Lewis customers

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Section Manager CDH Job Description (5).pdf 


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