Section Manager Customer Delivery Hub

Job Type Supply Chain and Logistics
Location Origin Park, NW10 - Origin Park
Partnership Level 8
Closing Date 28/03/2023
Vacancy Type Permanent
Salary £29,200.00 - £43,800.00
Salary Frequency Annual
Hours of Work Am shift 2pm - 10pm with expected flexibility, four week rota Mon-fri & Tue - Sat.


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Here at the John Lewis Partnership, we are recruiting for two Section Managers at our Origin Park Customer Delivery Hub (CDH)

Please note, we have two Permanent positions available, one CDH Section Manager Warehouse & one CDH Section Manager Customer Delivery, PM Shift. You will have the opportunity to express your preference in the application. (Our PM Shift comes with a shift allowance of Plus £500 Per month from 14:00 to 22:00).

You will be passionate about leading and engaging your team of Partners in all aspects of the two person customer delivery operation and you will do this by empowering your teams and leading with purpose to ensure the delivery of exceptional customer service to all John Lewis customers.

This role requires excellent working relationships and you will be someone who can embrace change and support, empower, inspire and motivate your team who spend the majority of their time remotely away from the site. 


This role would suit someone who:

  • Can take Partners on a journey with them, translating business messages and making sense of them in an honest and open way.

  • Can adapt communication and style to each situation - demonstrating the core leadership behaviors

Duties and Responsibilities:

  • Ensure operation adhere to all rules and regulations regarding legal compliance

  • Deliver all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics

  • Prioritise workload in line with service level agreements to enable lead-times to be met for both internal and external customers.

  • Plan operational resource (daily/weekly) with Partners and agency

  • Develop and maintain relationships with operational teams to ensure communication channels remain effective

  • Monitor and analyse department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team

  • Flexibility to ensure effective communication between shifts

  • Ensure daily communication with Transport Planning team

  • Manage day to day running of different departments within the operation

Required essential experience skills and qualifications:

  • Experience of supervising a team in a fast-moving, customer focused environment

  • Previous Management Experience.

  • Excellent Communication and people skills

We'd love you to have experience in a Distribution site and/or transport Management but if you haven't got some, that's fine, we're always looking for people that have the passion to learn new things in the partnership, and we're happy to support you in learning them.

Additional Information:

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more. As a Partner and after completion of your 3-month Earning Membership period, you’ll be entitled to;

  • 20% Discount at Waitrose & Partners on majority of goods

  • 25% Discount at John Lewis & Partners on majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • Defined contribution pension scheme and Life Assurance (4x annual salary)

  • 25 days paid holiday per year, when you work 5 days per week

  • To see all of our incredible benefits click here

We request that candidates only apply for this position if you can fully commit to the advertised working hours or we will be unable to proceed with your application.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Section Manager CDH Job Description.pdf 


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