Section Manager Customer Delivery

Job Type Supply Chain and Logistics
Location Weybridge - Brooklands
Partnership Level 8
Closing Date 14/08/2022
Vacancy Type Permanent
Salary £29,200.00 - £43,800.00
Salary Frequency Annual
Hours of Work Various full time hours- Rotating shift pattern- 06:00-14:00 &14:00 - 22:00


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


What you’ll be doing:

 Customer Delivery Section Managers oversee-

  • Responsibility for Legal and Compliance regulations for Customer Delivery fleet 

  • Specific systems for Customer Delivery Fleet Management 

  • Managing Driver Infringements (Where applicable) 

  • Managing Driver Training & CPC (Certificate of Professional Competence) 

  • Managing shrinkage and  consumables 

  • Achievement of KPIs

Other Section Manager Duties

  • Managing resources and motivating Partners to deliver the Partnership Plan, also including managing any third parties involved. 

  • Responsible for management of site health and safety 

  • Inspiring a culture of safe working practice 

  • Applying health and safety management standards effectively across the department, enabling a safe working environment and meeting legislative requirements 

  • Perform Head of Branch (HOB) duties in the absence of the Site Lead 

  • Ensuring the resource levels for the site are correct based on forecasted delivery volume 

  • Where needed, liaising with appointed agencies to support staffing levels Management and analysis of site reporting, site compliance and site audits

  • Drive the site performance of On Time In Full (OTIF)

What you’ll need:

  • Previous experience in Supply Chain/Warehouse or Logistics

  • Previous experience in managing or leading a team

What else you may bring:

  • Duty manager or key holder for a site 

  • Risk management (e.g. health and safety, seasonal planning), 

  • Leadership skills

  • Stakeholder management

  • Communication skills - verbal and written,

  • IT Skills (Microsoft office/ Google Docs etc),

Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application for this role:

  • The application form consists of a CV upload followed by an online test and application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

  • Print off the job description now if you require it

  • Ensure you have an up-to-date CV 

Duties and Responsibilities

What's the role about?
To lead a seamless end to end process by managing and directing the multiple operational functions of a Customer Delivery Hub to exceed the Partnerships expectations.
Embracing and inspiring co-ownership when coaching and developing a team of Partners in order to continuously achieve and improve all relevant KPIs to maintain the loyalty and trust of our customers.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: SM CDH.pdf 


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