Product Specialist, Hospitality

Job Type Customer Service
Location Welwyn - Welwyn Garden City
Partnership Level 9
Closing Date 09/08/2022
Vacancy Type Temporary
Salary £21,300.00 - £27,200.00
Salary Frequency Annual
Hours of Work Various hours of full time work (37.5 hours per wek) across seven days to include early starts of 07:30, late finishes of 18:00 and weekends.


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Duties and Responsibilities:
At the John Lewis Partnership we pride ourselves in providing excellent customer service. We'll rely on you to arm our catering Partners with the key skills they need to provide our customers with a great hospitality experience.

You'll do this by enhancing knowledge, inventing ways of delivering training and passing on your expertise of food preparation.

As a Food Coordinator and Coach you will deliver a market leading customer experience whilst achieving sales, wastage and customer service targets. To assure the end to end ordering process and to support the Section Managers in ensuring that relevant food safety compliance and administrative requirements are achieved.

Job Requirements:
You'll be passionate about service and food, showing desire and drive to continue to learn and develop, in order to better support your team.

Alongside coaching your Partners you'll support your Section Manager by being involved in administrative duties including ordering and ensuring that relevant food safety compliance has been adhered to.

Required essential experience skills and qualifications:
-Food Safety Level 1 (Must complete within the first week).
-Food Safety Level 2 (Must complete within 3 months).
-Previous employment in a catering environment.
-Previous kitchen experience.
-Previous training / coaching experience.

Desirable experience skills and qualifications:
-Food Safety Level 3.
-Customer facing selling or service environment.
-Computer literate.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

As a Food Coordinator and Coach you will demonstrate and coach Catering Assistants how to execute the John Lewis & Partners food and drink offer to the agreed standard by sharing knowledge and expertise.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -


Latest Customer Service opportunities

Head Chef Food Production - Victoria Head Office
  • London - Victoria,
  • Closing Date: 08/08/2022
Junior Sous Chef
  • Cookham - Odney Club,
  • £20600 - £27000
  • Closing Date: 07/08/2022
Chef de Partie - Odney Club
  • Cookham - Odney Club,
  • £20600 - £27000
  • Closing Date: 07/08/2022