Product Owner - Commercial Journeys

Job Type E-commerce
Region London
Location Victoria
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the Bupa Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 15/12/2019
Vacancy Type
Salary £57,000 £72,500
Salary Frequency per annum
Hours of Work
35 hours a week - Monday-Friday - 09:00-17:30

*We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.*

*Please note that internally this role is known as Product Owner*

Duties & Responsibilities

What's the role about?

The Digital team at John Lewis is at the centre of new and exciting development for our brand and customers. We are using technology to innovate across our business and customer touch points inclusive of web, apps, store and customer services. We are rapidly growing our teams and are always looking for fresh digital talent to help us move forward.

The Product Owner role will be within one of our Commercial Journey teams. These teams optimise end to end shopping journeys. They focus on identifying and solving real customer problems that will result in an improved customer experience as well as delivering business benefit and commercial outcomes.

Within the scope of the role you will have a deep understanding of the customer journey and will work with the business to identify pain points and opportunities. You will then work with your team to break down those problems and identify the best possible way to solve them.

Why do our Product Owners love working for us?

Working as a Product Owner at John Lewis & Partners has been a fantastic experience. I have been fortunate to work with a lot of very talented people and working together we have been delivering change that has had both positive impacts on the business and our customers. - Matt Turner, Product Owner, John Lewis

Job Requirements

What you'll be doing

- Developing the vision and strategy for their product(s) that delivers the John Lewis Digital Strategy, ensuring the product vision is shared and agreed across multiple teams and stakeholders
- Ensuring you have a deep understanding of the business, the role your product plays and associated constraints
- Developing a deep knowledge of your market and industry in which we are competing (key trends, consumer behaviour & expectations)
- Becoming an undisputed expert on your product and customer through continuous qualitative and quantitative analysis
- Working with the business to discover and evaluate opportunities, determining what gets built and delivered to customers
- Integrating, leading or commissioning service design, UX research and market analysis to build clear hypotheses and benefits cases to ensure prioritisation decisions are justifiable
- Being accountable for the success of the product, by ensuring the team and business are focused on the hypothesised outcome and the customer problems that need being solved
- Using trends to deliver dramatically improved products and customer experiences
- Leading and supporting multi-disciplined, cross-functional team(s) to deliver exceptional customer experiences through clear communication and effective articulation of outcomes and goals for the Product
- Creating compelling communications and opportunities for stakeholders to engage and input into the teams' discovery, design and delivery activities
- Driving for continual improvement in team performance and encouraging the development of self and others, cultivating a collaborative and motivated team environment.

Required essential experience skills and qualifications

What you'll Have

Demonstrable experience of:
- Delivering measurable business and customer value
- Working within multidisciplinary development teams throughout the full product lifecycle
Using industry recognised techniques and tools for Product Discovery, Prioritisation, Design and Delivery
- Writing user stories and acceptance criteria
- Using A/B and multivariate tests for learning and commercial impact analysis
- Using quantitative data to inform prioritisation, success criteria, evaluation and decision making
- Using qualitative techniques to understand customer pain points and validate solutions
- Using market research and service design techniques
- Creating OKRs and defining customer problems
- Agile ways of working (Kanban, Scrum)
- Managing complex stakeholder management
- Leading collaboration between different delivery functions to succeed in a matrix management environment

- Architecture and development technologies (foundational)
- Software development lifecycle and path to live
- Product Management Best Practice
- UX / Service Design
- Conversational understanding of technology industry trends (e.g. micro services)
- Familiar with analytics tool Adobe Omniture

Skills / Attributes
- Intellectually curious and quick to learn
- Passion for using new technologies to solve customer problems
- Creative thinking (outside the box) to solve business problems
- Persistence - using compelling evidence and compelling communication to build relationships to identify customer centric solutions
- Passionate about product solving customer problems
- Highly numerical/analytical with strong data analysis skills
- Team Leadership
- Exceptional communication skills
- Exceptional organisational and analytical skills
- Excellent numeric, analytic and communication skills

*We sometimes have to close our advertisements early due to a large response. Please fully complete your application at your earliest opportunity to avoid missing out on this opportunity.*


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