Product Owner - Basket

Job Type E-commerce
Region London
Location Victoria
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the Bupa Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 12/12/2019
Vacancy Type
Fixed Term - 12 Months
Salary £57,000-£72,500
Salary Frequency per annum
Hours of Work
35 hours a week - Monday-Friday - 09:00-17:30

*We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.*

Duties & Responsibilities

The Online team at John Lewis is at the centre of new and exciting development for our brand and customers. We are using technology to innovate across our business and customer touch points inclusive of web, apps, store and customer services. We are rapidly growing our teams and are always looking for fresh digital talent to help us move forward.

The Basket Product Owner helps define the future direction of our basket, taking into account the Digital Strategy, commercial benefits case, customer perspective, benchmark experiences and innovative thinking. Within the scope of the role you will both be improving our technology for managing customer baskets across our digital channels as well as maintaining and improving our customer facing presentation and functionality to ensure our end to end experience is seamless and adding value both to the customer and the business.

Job Requirements

Key job requirements include:

- Developing the vision, strategy and roadmap for their product(s) that delivers the John Lewis Digital Strategy.
- Leading the ideation and development of innovative and commercial initiatives based on insight from multiple sources and stakeholders.
- Ensuring the product vision is shared and agreed across multiple teams and stakeholders, collaborating to build priorities to manage demand and appropriately deliver strategic goals.
- Integrating, leading or commissioning service design, UX research and market analysis to build clear hypotheses and benefits cases to ensure prioritisation decisions are justifiable.
- Leading and supporting multi-disciplined, cross-functional team(s) to deliver exceptional customer experiences, driving for continual improvement in team performance and encouraging the development of self and others, cultivating a collaborative and motivated team environment.

Required essential experience skills and qualifications

Demonstrable experience of:
- Managing complex eCommerce technologies, and in mapping functional behaviours to customer behaviours
- Delivering measurable business and customer value
- Working within multidisciplinary development teams throughout the full product lifecycle
- Using a range of qualitative data, including A/B and multivariate tests, and analytics from Adobe Omniture, to inform prioritisation and commercial impact analysis
- Using qualitative techniques, including market research and servicedesign techniques, to understand customer pain points and validate solutions
- Creating OKRs and defining customer problems
- Agile ways of working (Kanban, Scrum)
- Complex stakeholder management
- Leading collaboration between different delivery functions to succeed in a matrix management environment

- Product Management Best Practice
- UX / Service Design
- Software development lifecycle and path to live
- Conversational understanding of technology industry trends (e.g. micro services) and familiar with the architecture of complex and highly scalable web applications

- Intellectually curious and quick to learn
- Passion for using new technologies to solve customer problems
- Creative thinking (outside the box) to solve business problems
- Persistence - using compelling evidence and compelling communication to build relationships to identify customer centric solutions
- Highly numerical/analytical with strong data analysis skills
- Team Leadership
- Exceptional communication skills
- Exceptional organisational and analytical skills
- Excellent numeric, analytic and communication skills

Required desirable experience skills and qualifications

- Understanding of data, integration patterns and architectures needed to support highly scalable web applications, eg REST APIs, microservice architecture, cloud.

*We sometimes have to close our advertisements early due to a large response. Please fully complete your application at your earliest opportunity to avoid missing out on this opportunity.*


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