Pool Assistant - Longstock house

Job Type Customer Service
Location Stockbridge - Leckford Estate
Additional Locations Stockbridge - Leckford Estate
Partnership Level 10
Closing Date 12/06/2023
Vacancy Type Temporary
Salary £20,550.00 - £23,000.00
Salary Frequency Annual
Hours of Work Part Time and Full time evenings and weekends Increasing to full time July to september Earliest start time 9am latest finish 6.30


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

We are currently recruiting for really exciting temporary roles for Longstock House part of the John Lewis Partnership. We have Two Pool Assistant opportunities available. We would love for you to join us from May 2023 onwards with contracts ending early September 2023. 

Pool Assistant 
What's the role about 

Would you like to spend the summer outside? If so, why not apply for our Pool Assistant role. You will provide first rate experience at the pool and in other areas of the hotel, through the focus and delivery of market leading customer service, whilst adhering to health and safety policy.

This role would suit someone who is hardworking and responsible, with a good eye for detail and a passion for delivering a great customer experience. An assertive individual who remains calm under pressure and can manage crowds confidently.

What will you be doing as a Pool Assistant?

  • Run the day to day operation of the pool including, pool house and changing rooms.
  • Ensuring Pool safety procedures are adhered to at all times
  • Resolving guest complaints at the first point of contact
  • Checking in and out guests to the pool enclosure and taking payment
  • Upholding all policies and standards of food hygiene and Health and Safety. 
  • Providing basic first aid within the complex as required 
  • Working in other areas of the Hotel as required during out of peak pool times.
  • Cleaning and hygiene of all areas including Showers and toilets
  • Checking in and out guests to their allocated Bell tents
  • Cleaning Bell tents after Check out ready for arrivals 


The pay range for the roles is  £20,545- £23,000 per annum based on working 37.5 hours per week. This is equivalent to £10.50- £11.75 per hour.

Hours of work - Pool Assistant

  • The role is Part Time Evenings and Weekends From May increasing to Full Time for the Summer July - Sept
  •  Earliest start time will be  09:00, with the latest finish time of 18:30
  • occasionally when the pool is not in use you may be required for front of house duties

Front of house 
What's the role about 

Would you like to join our Front of House team, working in our restaurant and bars? You'll need to be flexible to work in different areas and really enjoy giving excellent customer service to all our guests.

A great restaurant or bar experience can make all the difference to enhancing our guests' stay and you’ll be the friendly face of our hotel. You’ll receive on-the-job training and every day will be different.

What will you be doing as a Front of House Partner?

  • Providing fantastic guest service in a fast-paced restaurant environment for the service of breakfast, lunch, snacks, and dinner as well as drinks in the bar area and a range of teas and coffees.
  • Managing the service of food and drink,  whilst delivering a first-rate guest experience.
  • Maintain a flexible approach to work which will include work on evenings and weekends as part of a shift pattern.
  • Working as part of a team to deliver excellent customer service at all times.
  • Being flexible to work in different areas and adhere to health and safety requirements at all times.

Additional Information

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Print off the job description now if you require it.
Ensure you have an up-to-date CV.

Duties and Responsibilities

Within the beautiful Hampshire countryside sits the picturesque Leckford Estate. 4000 acres containing our Farm, Farm-shop, Plant Nursery, award-winning Water Gardens, our holiday escapes; Leckford Abbas and Leckford Lodges & Camping and Longstock House.

Offering accommodation and meeting/conference facilities to our senior leaders, the beautiful country house Longstock House used to be the home of our founder John Spedan Lewis, making this a unique and historically important place to visit and work.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: _Pool Assistant- Partnership Hotels (longstock).pdf 


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