We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
At a glance
We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
We are looking for candidates within the salary range of £42,000-£51,000
We have 2 fixed-term contracts available until end December 2023 (internally known as Secondments).
About the role
As a PPA Specialist, you'll be responsible for the provision of practical advice and guidance to Partners and managers at all levels to ensure Partnership policy is followed and that managers are making legally compliant sound judgements considering the risks associated with their decision making.
The John Lewis Partnership People Policy and Advice Department offer support and guidance to all Partners with relation to our Policies and Disciplinary & Grievance.
With this in mind we are currently looking for Personnel Policy and Advice Specialists to work within this Department applying employment law and our own internal policies to guide and coach Partners and Line Managers who seek our support.
The team cover the following operational window, on a rota basis:-
Earliest start: 08:00
Latest finish: 18:00
Saturday working on a rotational basis - 09:00 - 17:00
Some night shifts on a rotational basis Monday and Thursdays 9pm to Midnight
The team operates an extended evening service on a Monday and Thursday evening 21:00 - midnight. As this extended-hours service offering develops, some flexibility to include evening work may be required.
This role is mainly telephone and email-based in a fast-paced and demanding environment.
At the core of the role is the provision of practical advice and guidance to Partners and managers at all levels to ensure Partnership policy is followed and that manager's actions are also legally compliant. Case Management will be a particular focus ensuring a timely and fair resolution through the provision of judgement-led advice and building strong relationships quickly.
A high degree of integrity and influence is needed to question, coach, and advise over the phone. The ability to listen well, quickly build rapport and instill trust in the caller is vital. Specialists need to be able to offer options, pointing out the risks involved where required, and supply the caller with the relevant information enabling them to make well-informed judgement based decisions.
The job holder will need to be able to capture details of the case on the logging system at the same time as discussing the case so would suit an individual who is able to multi-task, think on their feet, and record information accurately.
Established Policy Specialists also support business leaders and change management programmes to ensure Partnership Policies are applied in conjunction with employment law.
A good level of literacy is essential. The job requires keeping up to date on internal policies and changing employment legislation and you should be willing to work for employment law qualifications within this role.
You will demonstrate an ability to maintain an in-depth knowledge of your own area as well basic knowledge of other disciplines.
Essential skills you’ll need
CIPD qualified or studying towards a CIPD or Diploma in HR Management (This is essential and we cannot accept applications without this).
Experience working in an HR environment and change programmes
GCSE or equivalent (incl. English and maths)
Proven team working skills
Proven capacity to influence others
Desirable skills you could bring
Experience in using Workday and GCM
Benefits of the Partnership and the role
You will enjoy 25% discount at John Lewis and 20% in Waitrose
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Excellent work life balance, including a focus on well-being and flexible working and our market leading equal parenthood leave Policy
Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Please note we reserve the right to close early if we receive high levels of applications.
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage interview.
Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership.
You can view a copy of the full job outline here:-
Internal applicants- use your internal email address to view this folder:-
External applicants- view the attached job outline
For internal use only:
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/
Attachment: People Policy and Advice Specialist Job Outline - June 2022.docx.pdf
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