Payment Fraud Specialist

Job Type Finance
Location London - Victoria
Additional Locations Bracknell Campus
Partnership Level 7
Closing Date 21/08/2022
Vacancy Type Permanent
Salary £46,600.00 - £69,300.00
Salary Frequency Annual
Hours of Work 35 hours per week


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


What’s the role about?

We are recruiting for an exciting opportunity to join the Payment Fraud Team. 

As a Payment Fraud Specialist, you will have deep expert knowledge of Online Payment Fraud and will use this knowledge to work proactively to prevent and detect payment fraud and make recommendations on how to mitigate online payment fraud.

In this role, you will establish and maintain strong relationships with stakeholders who will value, and trust, your insight into how payment fraud is committed and can be prevented or detected. You will manage the performance of Payment Fraud tools to identify and manage potentially fraudulent orders.

You will actively balance the tension between prevention of fraud and impact on customer experience and will ensure that we hold or reject orders based on the right parameters which therefore minimises the impact on our customers.

Please note, you may be required to work out of hours, or on weekends, where required due to high levels of demand or an incident.

What will you be doing?

  • Proactively make improvements to mitigate Payment fraud and optimise the performance of bespoke fraud systems ensuring that systems are operational and accurate and that rulesets are maintained.

  • Ensure payment fraud rates are within acquirer thresholds and Partnership budgets.

  • Make recommendations to ensure payment fraud prevention has minimal impact on customer sales and service. 

  • Identify new fraud trends and the creation of detection methods using existing business data and systems.

  • Actively monitor the ‘held rate’ to ensure that orders held for manual review are limited to those of highest risk, and match levels of resource available to manually review.

  • Produce robust, high quality, root cause analysis and insight into payment fraud whilst maintaining accurate, timely reporting of Payment Fraud incurred with supporting breakdowns as required (e.g. by card type, product type, collection point etc). As well as continuously improving the dashboard reporting covering held rates,screening volumes, individuals performance and bulk releases. 

  • Manage day to day operations with relevant parties including the Payment Fraud solution providers, acquirers and digital product teams.

  • Responsible for collating, updating, reviewing and seeking data points that support payment fraud detection and prevention and being clear on the purpose and use

  • Represent the Security Profession on payment initiatives to mitigate risk and influence change.

  • Manage payment fraud impact of high risk product launches and peaks in trade and on occasion you may be required to support with the manual fraud screening of orders.

To view the job outline:


External candidates - please view via the attachment

Internal candidates - please view the job outline in this folder here using your internal email address only

What you'll have

  • Be an SME in Payment Fraud with experience of managing a hybrid rules with machine learning fraud screening engines 

  • Experience in stakeholder management

  • Analytical skills with a high level of capability in data manipulation and analysis

What else could you bring?

  • Experience in the grocery industry would be an advantage

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Please note:

  • As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

  • This role can be based at either of our Head Offices in Bracknell or London, with blended working. It will require working in the office and times when you will work from home. If you are offered one of our roles you can discuss with your People Manager when you will be needed to work in the office.

  • We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, please check your Workday notifications).

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Payment Fraud Specialist (Security) Jan 2021.pdf 


Latest Finance opportunities

Payment Fraud Specialist
  • London - Victoria,
  • £46600 - £69300
  • Closing Date: 21/08/2022