Order Administration Assistant, Enfield Customer Fulfilment Centre (CFC)

Job Type Admin Support
Transport / Warehouse / Logistics
Region London
Location Enfield CFC
Preferred Hours Full and Part Time
Partnership Level
Closing Date 24/1/2020
Vacancy Type
Salary £8.74 - £10.92 depending on relevant skills and experience
Salary Frequency per hour
Hours of Work
Full Time: 37.5 Hours a week. Shifts between 5am and 11pm. Flexible 2 week rota, working alternate weekends.

Part Time: Various working hours available. Please state your availability on the application form.

If you would like to be considered for multiple roles and are invited to attend an interview, please make your assessor aware on the day.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however it may open the door to not only a new role but a new way of working.

Duties & Responsibilities

This role starts in March 2020 at our new Customer Fulfilment Centre in Enfield, which will process and deliver Waitrose & Partners online shopping orders across London. The address is 345 Southbury Road, Enfield EN1 1TW. The nearest train station is Southbury

This is the latest in a number of investments to accommodate the demand for online customer orders at Waitrose & Partners. We want to ensure that our customers can purchase our products easily and conveniently using the latest technology. We need Administration Partners who would love to ensure our customers get the kind of service they expect from Waitrose & Partners.

What's the role about?

To provide administrative support for operational transport activities and initiatives.

To be a proactive interface between CFC Customer Delivery Drivers and our customers.

To liaise with Call Centres to support the best customer experience.

Job Requirements

What you'll be doing

Coordinating and supporting the deployment of Customer Delivery Drivers; e.g. late arrivals, issues and customer interface and resolution.

To ensure a positive working relationship with Call Centres to ensure the very best customer service is achieved, when routes and deliveries are disrupted

Processing customer order payments, and ensuring necessary paperwork is completed

Here's what it's like working in a Waitrose CFC:

Required essential experience skills and qualifications

What you'll have

Excellent PC skills including Google Suite, Word, Excel & Powerpoint

Required desirable experience skills and qualifications

What else could you bring

Experience of working in an administration or clerical role in a Warehouse or Transport environment.

Previous experience of data processing and inputting

Customer Facing and issue resolution

Confident Customer Telephone manner

Why our Partners love working with us

Our Administartion Partners love resolving issues and talking to our customers and drivers, making sure our customers get what they want and working as part of a huge team who care for each other. Free parking on site is a very popular perk too.

The benefits they love include a subsidised dining room where you can relax & enjoy a tasty breakfast or meal, and buying Waitrose & Partners food in the onsite shop which is heavily discounted daily. More benefits https://www.jlpjobs.com/about/benefits/

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
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