Operational Training Coordinator

Job Type Supply Chain and Logistics
Location Milton Keynes - Magna Park
Partnership Level 9
Closing Date 04/02/2023
Vacancy Type Permanent
Salary £23,600.00 - £31,900.00
Salary Frequency Annual
Hours of Work Various full-time hours required (A combination of early shifts 06:00-14:00 and late shifts 14:00-22:00 on a rotational basis).


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What you’ll be doing:

  • Create standard operating procedures (SOP's), training packs and other training materials to help support the delivery of training sessions.

  • Develop and deliver an engaging induction for John Lewis and Agency Partners

  • Support the site to deliver their operational training objectives through reviewing and auditing materials, creating new training resources in line with SOPs.

  • Deliver manual handling training in a safe manner, inline with Pristine Condition principles.

  • Deliver ladder training in a safe manner, inline with health and safety principles.

  • Develop and maintain relationships with operations and support teams to ensure effective communication.

  • Advertise and recruit applicants for the Partners Who Train (PWTs) programme.

  • Develop and deliver our “Train the Trainer” course for PWTs.

  • Complete PWT observations against training criteria and coach and feedback to PWT and their Line Manager.

  • Review and improve all training materials on a periodic basis to ensure operational accuracy and compliance with health and safety standards.

  • Create and deliver Partner Development workshops (Development team Training Coordinator).

  • Organise and facilitate Helping Hands to support peak.

  • Support operation during peak.

  • Maintain a high level of confidentiality keeping all files in compliance with the Data Protection Act.

  • Keep training matrices, databases and records up to date and clearly organised for accurate reporting of skill base and mandatory training.

  • Work effectively as part of a multi disciplinary team to deliver excellent customer service to stakeholders.

  • Provide and contribute to continual improvement initiatives for the team and site.

What you’ll need:

  • Good working knowledge of IT systems ( All Google programmes).

  • Ability to plan and prioritise daily and weekly tasks.

  • Previous experience of working successfully within a multi disciplinary team.

  • Passion for learning and developing self and others.

  • Operates with an attention to detail


What else you may bring:

  • Capable of covering other operations to provide support as required.

  • Previous experience of working within a logistics/supply chain environment.

  • Previous experience within a training or support function

Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application for this role:

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

  • Print off the job description now if you require it

  • Ensure you have an up-to-date CV 

Duties and Responsibilities

To coordinate and support the delivery of operational training for Partners and contingent workforce in line with operational requirements, ensuring we have no critical skills gaps and have the right number of people, with the right skills, when we need them and at the right level of competency.

Develop effective relationships with Partners and Managers and empower them to take ownership for their operational success and personal development.

To ensure all training data is accurate for compliance and tracking and that Standard Operating Procedures are technically correct and reflect the true procedures.

As part of the Magna Park Training Team, help build and implement the training strategy and shape future vision for Magna Park in line with the Partnership Plan and Partner Priorities

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Operational Training Coordinator (Magna Park) L9 (1).docx 


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