Operational Trainer (Night Shift)

Job Type Supply Chain and Logistics
Location Aylesford
Partnership Level 9
Closing Date 04/10/2022
Vacancy Type Permanent
Salary £23,600.00 - £31,900.00
Salary Frequency Annual
Hours of Work 22:00-06:00 any five from seven


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What you will be doing:

You will help to facilitate inductions of both Partners and Agency operatives to ensure understanding of role requirements, implementing high levels of training standards that reflect the ethos of the Partnership and ensuring consistency in that training across the whole of the RDC.

You will support and facilitate the management team with regards to all mandatory training elements for Partners ensuring that records are completed accurately and within the required timescales.

You will work with line managers to aid Partner Development through cross-training, providing coaching and feedback where appropriate, attending regular communication meetings and communicating any operational issues to the management team.

You will take ownership of Standard Operating Procedures (SOPs) ensuring that they are up to date and a true reflection of operational activity.

You will ensure all Legal, Health and Safety legislation and Operational procedures are adhered to at all times ensuring the safety of others, including reporting injuries, accidents and any Health and Safety issues.

This role will suit someone who:

  • Able to build rapport with Partners, customers and visitors and is able to motivate Partners to deliver day to day standards.
  • Shows attention to detail and has good organisation and planning skills.
  • Demonstrates coaching and learning skills and is confident in the delivery of training solutions in line with Partnership principles.
  • Is process driven.
  • Has good listening skills and communicates clearly and precisely at all levels.
  • Is self motivated and proactive in approach.
  • Is able to use initiative when dealing with unexpected situations and has the ability to accept and adapt to change.
  • Has a good degree of literacy and numeracy, is computer literate and can use design spreadsheets.

Essential Experience:

  • Experience of working in a Warehouse environment
  • Experience training and coaching others

Flexible working

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. You will have the opportunity to discuss further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.


  • The application form consists of a CV upload, followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)
  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Duties and Responsibilities

To train and coach Warehouse Partners, including agency and other nominated individuals, in the operational requirements to complete their roles successfully. Adhering to all Legal, Health and Safety and Operational procedures and conduct themselves accordingly to all the Partnership principles.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Copy of Operational Trainer WR Distribution JD.pdf 


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