What can you expect in this role?
Working in the hotel, you’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience whether they are with us for the day or a longer stay. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.
You’ll work as part of a small maintenance team handling routine maintenance activities throughout the hotel and golf club, acting as a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
Typical tasks include:
Performing routine maintenance tasks such as faulty window latches, changing light bulbs and decorating
Completing preventative maintenance programs such as fire alarm and smoke detector checks
Ensuring safety of driveways by coordinating salt sprinkling activities during snowy weather
Ensuring the hotel looks clean and maintained at all times
Ensuring that any potential hazards are taken care of
Please note there is a requirement to be on-call in this role.
What can we offer you?
The Partnership puts it’s Partners first in every area of the business. Working at Odney, you will get to work in a beautiful location with some of the best views and countryside around. You’ll be entitled to the great benefits that our Partners receive such as paid holiday, discount in our Waitrose & John Lewis shops and many other benefits designed to allow our Partners a great work / life balance.
You’ll be working on a rota basis allowing you time to take advantage of the benefits.
We will offer on the job training and investment in your skills, providing you with progression opportunities and an extra level of support and encouragement.
What do you need?
Hospitality is an ever changing environment with a real focus on great customer service and providing an experience for our guests. This is achieved through each Partner being motivated, creative and great teamwork.
A good knowledge of general and preventative maintenance procedures regarding buildings maintenance
Sound mechanical and electrical aptitude aimed at repairing tasks
City and Guilds 236 Parts 1&2 or NVQ equivalent
City and Guilds in mechanical discipline or NVQ 6018 Heating and ventilation industrial and commercial installations.
What else could you bring?
Proven experience of the hospitality industry
A good knowledge of tools and equipment required for the role
Exceptional at handling maintenance issues in a proactive manner
Experience of working with trades and/or Technicians
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Please review the advertised working hours and contract length to be certain that you can commit to these or we may not be able to progress your application.
As part of our application process you will be asked to complete a short online test, this is a questionnaire to find out if you are aligned to our unique way of working. Being a Partner is a unique experience, sharing the responsibility of ownership as well as its rewards. It will be a series of scenarios with multiple actions to take based on day-to-day activities of Partners to truly understand what it means to be a Partner and the difference of working in a co-owned business. They help us to understand how you’ll respond to a variety of challenges which you may encounter and assess your potential for the role.
This is a mandatory part of the process and we are not able to consider your application without this step being done.
Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive a high volume of applications. To avoid disappointment, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.
If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.
The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.
Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. For any golfers, there is also our Partnership owned golf course Winter Hill down the road.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/