Loss Prevention Partner - Various London Branches

Job Type Risk and Compliance
Location London - Oxford Street
Additional Locations London - Brent Cross
London - Peter Jones
London - Kingston
London - Peter Jones
London - Stratford
London - Westfield White City
Partnership Level 9
Closing Date 16/07/2022
Vacancy Type Permanent
Hours of Work Various full and part time hours of work across seven days to include evenings and weekends.


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Due to working regulations, applicants must be 18 years or over to apply.

What will you be doing?

You will be a member of the Profit Protection team and add value to the efficiency and profitability of John Lewis. 

● Mitigating the risk of malicious harm to Partners and Customers;

● Managing shrinkage performance within budget and risk appetite. 

You will play a key role in a John Lewis branch by investigating trends and reporting on key themes, thoroughly investigating shrinkage to protect our profit. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.


The role will address all aspects of Shrinkage, including, though not exclusive to, external and internal dishonesty, procedural failure, and administrative error within the John Lewis Partnership.


You will need to be confident and reassuring to be able to de-escalate conflict situations in the branch professionally

You will have to raise awareness of all aspects of shrinkage by supporting and coaching fellow Partners. 

Will I receive training?

You will receive full and comprehensive training in the first few weeks of starting in your new role. If you do not have previous experience in this role don’t worry we will provide all the training you need.

Where will I be working?

There are a number of permanent full time and part time opportunities available in the following locations:

Oxford Street

Peter Jones 



White City 

Brent Cross

Required Essential Experience, Skills and Qualifications:

- Strong communication skills.

- Attention to detail/accuracy.

- Good customer service skills.

Desirable Experience, Skills and Qualification:

- Previous experience in a loss prevention role.

- Previous experience in a customer facing environment.

Pay and Benefits:

The pay range for the role is £22,600 - £30,100 per annum based on a full time 37.5 hour contract.

PLEASE NOTE  The salary stated will be pro-rated and adjusted if the hours required are not full time. (Full time hours of 37.5 hours per week.)

You’ll work on a rota basis for this role and will be required to work a variety of shifts, including evenings and weekends

We can also offer you:

  • 22 days holiday (up to 30 days based on length of service)

  • Extensive training plan

  • Equipment provided

  • As a Partner, after completion of your 3-month Earning Membership period, you will be entitled to:

  • 20% Discount at Waitrose & Partners on the majority of goods

  • 25% Discount at John Lewis & Partners on the majority of goods

  • 12% Discount at John Lewis & Partners on electrical & white goods 

  • Defined contribution pension scheme and Life Assurance (4x annual salary)

To see all of our incredible benefits click here or visit us on JLP Jobs.

Additional Information:

With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.

Please consider the following when making your application:

- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure & 5 year financial probity.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

Find out more about the Job Role (for external candidates)

What the job entails vlog:


For internal use only


Duties and Responsibilities

Loss Prevention Partners protect Partners, customers and secure assets through efficient effective risk management and effective communication within their designated shops. This includes loss or damage to stock, loss of cash, and non compliance to process.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Loss Prevention Partner Job Description.pdf 


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