Loss Prevention Partner

Job Type Risk & Compliance
Location Greenhithe - Bluewater
Partnership Level 9
Closing Date 22/06/2024
Vacancy Type Permanent
Salary £24,400.00 - £32,000.00 Annual
Salary Frequency Annual
Hours of Work Varied hours of full time work (37.5 hours per week) across seven days to include early starts from 09:30, late finishes until 20:15, evenings and alternate weekends.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

  • Due to working regulations, applicants must be 18 years or over to apply.

  • The salary range for this role is set at £24,400 - £32,000.

  • This position is a permanent, full time contract and will work on a rota basis covering a variety of shifts, including evenings and weekends.

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of John Lewis & Partners. In this role, you will:

● Mitigate the risk of malicious harm to Partners and Customers;

● Manage shrinkage performance within budget and risk appetite. 

You will play a key role in a John Lewis branch, by investigating trends and reporting on key themes, thoroughly investigating shrinkage to protect our profit. You'll protect your fellow Partners and customers, patrolling the shop floor to deter potential theft and monitoring CCTV for signs of suspicious behaviour.


The role will address all aspects of Shrinkage, including, though not exclusive to, external and internal dishonesty, procedural failure, and administrative error within the John Lewis Partnership.


You will need to be confident and reassuring to be able to de-escalate conflict situations in the branch professionally. You will raise awareness of all aspects of shrinkage by supporting and coaching fellow Partners. 

What do our Loss Prevention Partners enjoy about their role?

“The LPP role is very rewarding. We are there to protect Partners and customers alike; it's about giving great customer service when patrolling the shop floor, building relationships within the branch, and generally being there to support others. The wider LPP community offers great support when in need. Being part of a great team myself, we work closely together as well as with the local police in the community. I enjoy investigations, whether it's looking into shop theft or stock issues, or even helping customers around the store.”

Kate, Loss Prevention Partner

“You really feel that you are doing something for others, and working in a Partnership gives you a sense of belonging.”

Tim, Loss Prevention Partner

Will I receive training?

You will receive full and comprehensive training in the first few weeks of starting in your new role. If you do not have previous experience in this role, don’t worry we will provide all the training you need.

You can find out more about this role from our Profit Protection Area Manager Kelly by watching this short video here!

To view the job outline:

External candidates - please view via the attachment

Internal candidates - please view the job outline in this folder here using your internal email address only or click the links in the additional job description box below.

Essential skills you’ll need 

- Strong communication skills

- Attention to detail/accuracy

- Good customer service skills


- Previous experience in a loss prevention role

- Previous experience in a customer facing environment

Benefits of the Partnership and the role

💻 - Excellent work life balance, including focus on well being and our market leading equal parenthood leave Policy

🏖️ - Full time working holiday entitlement of 22 days holiday, plus bank holidays (increasing to up to 30 days based on length of service)

🐷 - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). After three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

🤑 - You’ll get Partnership discount in store and online once you complete three months Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount

🚴 -  Simple cycle to work support scheme

🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

🌱 - To learn more about our Benefits, please visit - https://www.jlpjobs.com/about/benefits/ 

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

Next Steps 

  • With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.

  • This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity.

  • The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

  • We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

  • You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

  • Thanks for your patience in the meantime and for showing an interest in joining JLP.

  • Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

For internal use only:


Duties and Responsibilities

Loss Prevention Partners protect Partners, customers and secure assets through efficient effective risk management and effective communication within their designated shops. This includes loss or damage to stock, loss of cash, and non compliance to process.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Loss-Prevention-Partner-Job-Description.pdf

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