Lodges & Camping Assistant - Full time

Job Type Customer Service
Location Stockbridge - Leckford Estate
Additional Locations Stockbridge - Leckford Estate
Partnership Level 10
Closing Date 29/05/2024
Vacancy Type Permanent
Salary £11.55 Hourly
Salary Frequency Hourly
Hours of Work Various hours of full time work (37.5) across seven days to include early starts, late finishes, evenings and alternate weekends between the hours of 07:30 and 22:00

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

Hours of Work:  Various hours of full time work (37.5) across seven days to include early starts, late finishes, evenings and alternate weekends between the hours of 07:30 and 22:00

Contract type: This role is Permanent

Pay rate: £11.55

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.  

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. 

What you’ll be doing:

  • Interacting with guests, sharing product knowledge on drinks and food.

  • Taking orders, checking back, and assisting with queries.

  • Liaising with the kitchen team to fully understand the menu.

  • Clearing down and setting tables.

  • Working behind the bar, serving drinks and taking orders for food.

External applicants- please view the attached job outline below

Internal applicants- please use your internal email address to view this folder - https://drive.google.com/file/d/1rBwVUEwKLt3pdosaiucJPMwDit1P2WHw/view?usp=sharing

Required essential experience skills and qualifications:

  • Self-motivated/ Industrious

  • Basic knowledge of IT & POS systems and able to use standard software.

  • Excellent communication skills

  • Proven experience of the hospitality industry is desirable.

Desirable experience skills and qualifications:

  • Level 2 Food Safety

About Leckford:

Within the beautiful Hampshire countryside sits the picturesque Leckford Estate. 4000 acres containing our Farm, Farmshop, Plant Nursery, award-winning Water Gardens and our holiday escapes; Leckford Abbas and Leckford Lodges & Camping.
At the Lodges & Camping, our guests can relax in one of our fully furnished Lodges, get the ‘glamping’ experience in our Safari Tents or take advantage of one of our Ready Pitched Tents.

The Lodges & camping give our guests freedom, they can come and go as they please. They can take in the peaceful countryside, go out and visit local attractions or take full advantage of the facilities onsite which include; Children's Play Area's, Games Room, Bicycles, Tennis Court, Bowling Green, Putting Green.

Our guests can also take a visit to the onsite Apple Press Lodge restaurant for tasty food cooked fresh by our expert kitchen brigade.

Benefits of the Partnership and the role:

  • Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).

  • Free meals whilst on duty, for Live Out roles.

  • Free meals for Live In roles

  • You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

  • Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us here

Next Steps:

  • The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.

  • You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

  • Please note that should we receive a high volume of applicants we reserve the right to close the role early

For internal use only:



At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Lodges-and-Camping-Assistant-Job-Outline.docx.pdf

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