Lead User Experience (UX) Designer, Waitrose Digital Development

Job Type E-commerce
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the Bupa Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 26/7/2019
Vacancy Type
Salary £57,000 - £72,500
Salary Frequency per annum
Hours of Work
Monday to Friday
35 hours per week
09:00 - 17:30

Please upload your portfolio alongside your CV

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Duties & Responsibilities

Please note, this role sits within the Waitrose Digital team, rather than eCommerce.

As Partners in Digital at Waitrose & Partners we all play a part in creating amazing products and services our customers love and to help deliver the profitable growth that sustains the Partnership for the future. Everyday in every way our Partners set about to engineer amazing in Digital. Watch our video below to learn what it means to Partners who are leading this Digital Development.

Waitrose & Partners is in a very exciting place.

We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.


You are a skilled and experienced end-to-end UX Designer, who has a portfolio to prove it. You can demonstrate working from discovery stage to finished product using user-centred design methodologies. You can plan, rationale and execute a clearly defined and intelligently thought-through process in order to identify and meet customer and business goals. Importantly, you can bring stakeholders on this journey.

You've a great eye for detail, are able to communicate clearly and can translate ideas to stakeholders and team members alike. Importantly, you know when a sketch is sufficient and a high fidelity prototype is overkill. You have previous experience working in Agile and understand what is required to 'work lean' - working closely with your colleagues to iterate and learn quickly.

Job Requirements


–Working alongside your UX manager to look after the team and plan and carry out team-related activities
–Leading a small team of UX designers working in agile, multi-disciplined teams whilst fulfilling your own team obligations
–Actively driving design quality, consistency and great ways of working between teams through a regular feedback process with your reports and line manager as well as the wider Product team. Ensuring that the communication is constructive and helping to promote a positive culture through team empowerment (Partnership Principle One)
–Pro-actively troubleshooting and problem-solving ongoing team issues
–Promoting a user-entered design approach and encouraging your team to do so via team-share sessions, presentations and activities. You will play a lead role in sharing and developing the Community of Practice sessions
–Building and developing relationships with design peers and business stakeholders to influence all aspects of the customer experience
–Within your Agile delivery team, collaborating closely and regularly with colleagues - especially UI and UX Research to brainstorm and generate ideas

Required essential experience skills and qualifications

–Related degree or equivalent and proven senior-level UX experience
–Display a good understanding of UX process using human-centred methods and a test and learn approach
–Great communication skills with the ability to succinctly articulate complex topics
–Good task management, collaboration and organisational skills
–Previous experience in planning and facilitating workshops including gathering requirements and aligning stakeholders
–Deep understanding of designing products for responsive, native and other digital touch points
–Agile scrum experience: working in sprints with backlogs and feature sets
–Previous experience collaborating closely with UI designers and Researchers throughout the entire product cycle
–Solid experience of sketching, wireframing, prototyping and user flows to visualise and communicate ideas
–Fluency in industry software eg. Axure, Sketch, Adobe Creative Cloud and Jira.
–Strong advocate and good working knowledge of designing to Accessibility standards

Required desirable experience skills and qualifications

–Retail ecommerce experience within a large organisation
–Team mentoring experience
–Experience working in productised teams in matrixed organisations
–Interviewing skills and onboarding experience for new starters to build a great team
–Service design-orientated skills and expertise including knowledge and experience of frameworks and methodologies to explore end-to-end
–Designing customer value propositions via the Value Proposition Canvas and Business Model Canvas or similar
–Information architecture experience including the development of website taxonomies, categorisation and site maps
–Experience in creating vision and strategic roadmaps to inform, influence and guide the business
–Designing for store-based digital products –Working knowledge of iOS and Android native UX and design patterns
–Previous experience of designing for animation/ motion
–Familiarity with front-end coding skills (eg. HTML, CSS, SASS, Javascript)
–Actively contributing to the UX community via blogs, talks and events

Please see attached job description for further information.

Please note the following:
- This role is subject to the following pre-employment screening: 2 year reference check
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- It is advisable to carefully consider your answers to each of the 3 questions that are asked as part of the last section in the application form. Tailoring your answers to highlight your relevance to the role in question may help you to secure an interview.

For internal use only:
Please click here for the job description.  


Latest opportunities

Mushroom Farm Harvester - Leckford Estate
  • Leckford
    , South East England
  • £8.40 - £10.00
  • Closing Date: 31/7/2019
Packer, Leckford Mushroom Farm
  • Leckford, South East England
  • £8.40 - £10.00
  • Closing Date: 31/7/2019
Senior Software Quality Engineer
  • Victoria, London
  • £59,200 - £87,300
  • Closing Date: 27/7/2019