Lead User Experience (UX) Designer, Waitrose Digital Development

Job Type E-commerce
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the AXA Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 31/5/2019
Vacancy Type
Salary £57,000 - £72,500
Salary Frequency per annum
Hours of Work
Monday to Friday
35 hours per week
09:00 - 17:30

Please upload your portfolio alongside your CV

Flexible working is welcomed and encouraged. All roles can be flexible - it is not the where, when or how you fulfil your role that is important to us, it is the contribution you make to our business as a Partner.

Duties & Responsibilities

Please note, this role sits within the Waitrose Digital team, rather than eCommerce.

Waitrose & Partners is in a very exciting place.

We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.

What are we looking for?

You are a skilled and experienced end-to-end UX Designer, who has a portfolio to prove it. You can demonstrate working from discovery stage to finished product using user-centred design methodologies. You can plan, rationale and execute a clearly defined and intelligently thought-through process in order to identify and meet customer and business goals. Importantly, you can bring stakeholders on this journey.

You've a great eye for detail, are able to communicate clearly and can translate ideas to stakeholders and team members alike. Importantly, you know when a sketch is sufficient and a high fidelity prototype is overkill. You have previous experience working in Agile and understand what is required to 'work lean' - working closely with your colleagues to iterate and learn quickly.

As a Lead, you'll be confident helping mentor a small team - giving timely direction, support and honest feedback - whilst working with your manager on day-to-day team activities. These include pushing the boundaries of your team's thinking and challenging positively to improve ways of working and performance. Responsibilities include evaluating your team's personal development, assisting with recruitment and onboarding activities, whilst driving knowledge-sharing and UX advocacy.

You're a people-person who can work in agile, cross-functional teams to deliver end-to-end products. You can inspire and motivate and get a kick out of bringing the team and stakeholders together to co-create greatness - exploring and defining what will delight the customer and achieve commercial success in equal measure.

You'll be a champion and ambassador for the customer experience for our digital and offline touchpoints across the entire business. Finally, your passion will be rewarded in the knowledge that you have influenced the design of a compelling suite of products that will help grow long-term customer relationships.

Job Requirements

What will you be doing?

– Working alongside your UX manager to look after the team and plan and carry out team-related activities
– Leading a small team of UX designers working in agile, multi-disciplined teams whilst fulfilling your own team obligations
– Actively driving design quality, consistency and great ways of working between teams through a regular feedback process with your reports and line manager as well as the wider Product team. Ensuring that the communication is constructive and helping to promote a positive culture through team empowerment (Partnership Principle One)
– Pro-actively troubleshooting and problem-solving ongoing team issues
– Promoting a user-entered design approach and encouraging your team to do so via team-share sessions, presentations and activities. You will play a lead role in sharing and developing the Community of Practice sessions
– Building and developing relationships with design peers and business stakeholders to influence all aspects of the customer experience
– Within your Agile delivery team, collaborating closely and regularly with colleagues, especially UI and UX Research to brainstorm and generate ideas
– Adopting a hypothesis-driven test and learn approach, carefully choosing the most appropriate research methods to validate your assumptions using a healthy balance of qualitative and quantitative research
– Planning and facilitating workshops to align stakeholders, establishing customer, business and project requirements to identify risks and dependencies: eg. Running Google Sprints, visioning sessions, persona development, empathy mapping, end-to-end customer journey mapping and service design blueprints (across digital and offline)
– Gathering and analysing customer and business data to support decisions: this includes inventory creation, data analytics, MVT testing, usability testing (remote and lab), heuristic analysis, competitor reviews, ethnographic studies, card sorting and surveys
– Using user-centred frameworks and techniques to guide how services and products are created including Value Proposition Design and Business Model Canvases, Lean UX Canvases and Jobs-To-Be-Done
– Being a guardian and advocate of the design system; using the design kits, components and assets intelligently
– Creating UX specifications with just enough guidance to fully inform your team colleague's work
– Conducting diligent QA testing across browsers and devices to meet acceptance criteria
– Advocating and implementing inclusive design solutions following W3C accessibility standards - as a digital retailer, we are committed to level AA conformance

Required essential experience skills and qualifications

– Related degree or equivalent and proven senior-level UX experience
– Display a good understanding of UX process using human-centred methods and a test and learn approach
– Great communication skills with the ability to succinctly articulate complex topics
– Good task management, collaboration and organisational skills
– Previous experience in planning and facilitating workshops including gathering requirements and aligning stakeholders
– Deep understanding of designing products for responsive, native and other digital touch points
– Agile scrum experience: working in sprints with backlogs and feature sets
– Previous experience collaborating closely with UI designers and Researchers throughout the entire product cycle
– Solid experience of sketching, wireframing, prototyping and user flows to visualise and communicate ideas
– Fluency in industry software eg. Axure, Sketch, Adobe Creative Cloud and Jira
– Strong advocate and good working knowledge of designing to Accessibility standards

Required desirable experience skills and qualifications

Please see attached job description for further information.

Please note the following:
- This role is subject to the following pre-employment screening: 2 year reference check
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- It is advisable to carefully consider your answers to each of the 3 questions that are asked as part of the last section in the application form. Tailoring your answers to highlight your relevance to the role in question may help you to secure an interview.

For internal use only:
Please click here for the job description.  


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