Lead Enterprise Architect - Customer Relationships & Marketing

Job Type IT
Location London - Victoria
Additional Locations Bracknell Campus
Partnership Level 5
Closing Date 31/10/2021
Vacancy Type Permanent
Salary £65,100.00 - £128,000.00
Salary Frequency Annual
Hours of Work 35


What’s the role about?

Over the next three years the John Lewis Partnership will be undertaking a significant transformation of our marketing, loyalty, and customer care capabilities; putting the lifetime value of the customer at the heart of our propositions across our brands and physical and digital channels. This transformation can only be delivered through the use of innovative technology products and services, excellently orchestrated. 

This is a complex challenge involving significant business transformation. Few roles offer the opportunity to operate in the retail technology arena on this scale and with such well-loved and renowned retail brands - John Lewis and Waitrose.

Both brands share the same guiding principle; to offer an outstanding customer experience, based on fantastic products, services and journeys.  You will ensure that our technology architecture facilitates the ability for customers to interact with our ecosystem of brands seamlessly, and for our brands to understand and engage our customers across digital and retail stores, financial services products, lifestyle and rental services.

We’re seeking a highly-experienced professional to lead the technology strategy in this area, ensuring a credible investment roadmap to realisation of our transformation outcomes whilst providing technology inspiration and thought leadership to our business stakeholders. You’ll bring an architectural mindset and provide leadership of our Customer Relationships and Marketing Architecture team, within the Partnership’s Technology & Change function. 

The critical, transformational work that you do will maximise the potential of our two great brands, John Lewis and Waitrose, and the digital and physical experiences we can offer to our customers.

What you’ll be doing as a Lead Enterprise Architect:

The JLP Architecture Team is part of the Tech and Change (T&C) Division which supports approximately 70,000 employees, 360 stores, a turnover of over £11bn, and a transformational IT expenditure in excess of £200m pa.

Working for the Head Architect and with exec and senior business stakeholders such as the brand Director of Customer, you will enjoy freedom and latitude to:

  • To accelerate the Partnership’s digital transformation through the enablement of business agility, data-driven decision making, and extensible capabilities;

  • To ensure best value of technology investments in the portfolio by linking business outcomes with situational awareness, providing the parameters within which technology decisions are made to maximise Return On Invested Capital (ROIC);

  • To demonstrate the 'shareholder value' of IT to the wider business, informing near-term vs long-term investment trades;

  • Lead the Customer Architecture team, providing Partner direction and development as well as ensuring operational efficiency

What you’ll have:

Impactful Customer Architect:

Extensive experience and deep understanding of multi-channel retail Enterprise Architecture across customer data, marketing, loyalty and personalisation.  Extensive experience generating and pitching proposals to Senior IT and Business leadership and engendering change. 

Critical Influence:

Proven ability to empower and influence others to make decisions, resolve challenges and deliver outcomes that are in line with the strategy. Work across the wider business to set technology strategy and outcomes that deliver change at scale. 

Strategy Development & Strategic Planning:

Experience working with teams across the business to create, inform and provide input to business strategy creation, development, and implementation. Experience developing the Technology Strategy as a critical component of the business strategy, ensuring business and technology outcomes are mutually supportive. 

Commercial & Contract Acumen:

You’ll advise and consult on the commercial and contractual implications of existing or new obligations. You’ll consult on contractual terms of technologies and business services being procured or used within your domain and the impact of change both commercially and contractually. 

What else you could bring:

Business Domain Knowledge:

Understand how the business capabilities that support JLP or a Product and Platform operate with reference to marketplace good practice. Understand the capabilities and processes that support the business and how this differs from our competition and the likely areas of competitive advantage or improvement.

Sequence Change to Deliver Incremental Business Value:

You’ll have established credible roadmaps to drive change in business or technical capabilities that maximise business benefit and cost of ownership. You’ll have influenced business ambition to ensure that roadmaps to drive change in business or technical capabilities maximise business benefit and cost of ownership.

Monitor and advise on current technology, retail and socio-economic trends:

You can evidence how you stay up to date with trends and shifts in technology, retail and the wider world, and set this understanding against the business or technology context within which you are working. 

You’ll consult internally on trends and shifts in technology, retail and the wider world, influencing technology and business decisions to support JLP strategic aims.

Additional Information:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.


We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: Lead Enterprise Architect FINAL.docx 


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