Junior IT Service Desk Analyst

Job Type IT
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
Closing Date 6/5/2019
Vacancy Type
Salary £21,300 - £26,000
Salary Frequency per annum
Hours of Work
35 hours a week
Shift based

Our full time role is 35 hours per week to include some 6am starts and 10pm finishes, working Saturday and Sunday on a rota basis.

Duties & Responsibilities

At the John Lewis Partnership we are proud of our reputation for customer service and we put the customer at the heart of everything we do. We are looking for like minded individuals, who really want to make a difference and start their IT career in our high performing, accredited and award winning Service Desk team.

The Partnership IT Service Centre has a clear mission: to keep the John Lewis Partnership working, to provide an excellent experience for all Partners who interact with us and to help our own team have rich and rewarding careers.

We are the 1st point of contact for all IT issues and requests. Supporting over 85,000 Partners working in John Lewis Stores, Waitrose Branches, Regional Distribution Centres, Head Office campuses in Bracknell and London, the John Lewis and Waitrose websites and even our own Farm at Leckford, every day is different and interesting for our team.

As we create a central Service Desk for the entire Partnership IT needs we are expanding and are looking for new, like minded people to come and join the team at this exciting time for the Service Desk.

Have a look at the video below to see how we operate.....

Job Requirements

Our 1st Line Analysts gather information about incidents or requests through direct telephone calls or via our self service portal, ServiceNow. Using our extensive knowledge bases, available resources as well as working with specialist teams we create efficient, effective solutions to our Partners' problems. We strive to do our very best to keep our business operating, ultimately empowering Partners to delight customers in our branches and protect the fantastic reputation of our business.

So, what does an ideal applicant look like?

For a Junior analyst we are not looking for IT experience, as part of this role we will be giving you the experience and training to build your career within IT, we do however need people with a real passion for wanting to deliver world class levels of customer service. You'll also need to have a natural drive for helping others; curiosity and perseverance to identify the cause of an issue; authentic empathy to understand the impact of an issue to our customers; work well as part of a successful, high performing team; the desire to want to make things better and a thirst for learning and personal self development.

If you have that passion for customer service, that's great! We'd love to hear from you.We can teach you the technical knowledge as well as supporting you to gain external, internationally recognised qualifications as part of your development journey which will be personally tailored to your strengths.

Our full time role is 35 hours per week to include some 6am starts and 10pm finishes, working Saturday and Sunday on a rota basis.

Please note that the assessment centre for this vacancy will take place on Thursday 16th May

Required essential experience skills and qualifications

- Strong customer service skills gained through customer facing fast moving operational function
- Self motivated and takes ownership
- Good written and verbal communication skills
- Ability to engage with others at all levels

Required desirable experience skills and qualifications

- Working knowledge of the services supported.
- Experience of Continuous Improvement

Please consider the following when making your application:
- We reserve the right to close vacancies early in light of a large response.
- Print off the job description now if you require it.
- Ensure you attach an up to date CV.

For internal use only:
Job Description  


Latest IT opportunities

Software Quality Engineer
  • Victoria, London
  • £41,000 to £59,600
  • Closing Date: 28/4/2019
Solution Architect - Digital (Commerce)
  • Victoria, London
  • £59,200 to £87,300
  • Closing Date: 28/4/2019
Senior Software Quality Engineer
  • Victoria, London
  • £52,500 to £76,000
  • Closing Date: 28/4/2019