John Lewis Contact Centre, Customer Support Advisor

Job Type Call Centres
Region Northern England
Location Didsbury
Preferred Hours Full and Part Time
Partnership Level
10
Closing Date 4/8/2019
Vacancy Type
Permanent
Salary £9.20 - £11.43 (£19,136.00 - £23,774.40 per annum based on 40 hours per week)
Salary Frequency per hour
Hours of Work
Full and part time (evenings & weekends) positions available. Hours will be discussed at interview.

Duties & Responsibilities

You will be joining one of the UK's most recognised brands at our in-house Contact Centre responsible for working as part of a team of Contact Centre Advisers to provide fantastic customer service to resolve queries quickly and upholds the reputation of the John Lewis brand.

You will maintain a flexible skillset ensuring the ability to support a variety of work streams in the department. You will be a point of contact for customers and Partners from across the Partnership, processing payments and refunds, setting up interest free credit finance agreements along with general queries.

You will deliver a seamless and personalised experience that exceeds our customer's expectations, resolving issues promptly, working closely with internal and external stakeholders and supporting the delivery of sales and profit growth.

Demonstration of competence and compliance to processes and operating procedures are imperative whilst championing continuous improvement to drive efficiency and productivity through recognising areas of potential improvements to enable a more efficient way of working.

This is the ideal opportunity for someone who enjoys working at pace, building relationships and working as part of a team to achieve one goal.

How will you support the Partnership?

You'll confidently and competently use multiple systems and processes to deliver great service to our customers, exceeding their expectations.

Personalising the service you offer will come naturally to you, and this will aid in increasing our sales, and growing our profits.

Running a business like John Lewis is no mean feat, but every single one of our Partners rises to the challenge on a daily basis to make sure we deliver. We do it because we're proud of what we collectively achieve - whether we are in-store, at Head Office or with you in our Contact Centre.

Job Requirements

Not only will you be joining our Contact Centre is Didsbury, but you will also become part of a unique business, where your opinion is heard. With this you will also reap the benefits;

- You will be eligible for the Partnership Bonus where you will receive a percentage of your annual salary every year.
- After 3 months service you'll get your Discount Card entitling you to 25% the majority of goods in John Lewis and 15% off the majority of goods in Waitrose (exclusions apply)
- 22 days holiday on joining and an ability to purchase 5 more days
- A fantastic working environment at the Towers Business Park. Surrounded by extensive outdoor space and facilities - perfect for getting some fresh air on your breaks - and sharing in exclusive local offers & discounts too

What's next? The assessment process

If you decide to apply, we will ask you to complete some quick online tests, based on Partnership, and Contact Centre scenarios. We will review these tests, and if you are successful, we'll be excited to invite you along to an assessment session with our team in Didsbury. Here you will get a great understanding of life in the Centre, hear from the team you could be joining, and also demonstrate the skills and attributes you could bring to the team.

Required essential experience skills and qualifications

Confident and articulate across both telephone and written communication
Strong problem solving and conflict handling
Flexible and reactive to change

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