John Lewis Contact Centre Adviser

Job Type Admin Support
Call Centres
Region Northern England
Location Didsbury
Preferred Hours Full Time
Partnership Level
09
Closing Date 1/5/2019
Vacancy Type
Permanent
Salary £10.28 - £13.47 (£19,441 - £25,473 per annum based on full time)
Salary Frequency per hour
Hours of Work
40 hours per week
Earliest start time 8am, latest finish 7pm
Monday to Friday with 1 in 3 weekends

Duties & Responsibilities


What will you be doing?

You will be joining one of the UK's most recognised brands at our inbound Contact Centre responsible for working as part of a team of Contact Centre Advisers to provide fantastic customer service to resolve queries quickly and upholds the reputation John Lewis brand.

This is the ideal opportunity for someone who enjoys working at pace, building relationships and working as part of a team to achieve one goal

How is the Partnership made up?

35 department stores, 12 John Lewis at home stores and an extensive distribution network. Running a business like John Lewis is no mean feat, but every single one of our Partners rises to the challenge on a daily basis to make sure we deliver. We do it because we're proud of what we collectively achieve - whether we are in-store, at Head Office or with you in our Contact Centre

Job Requirements


Benefits

Not only will you be joining our Contact Centre is Didsbury, but you will also become part of a unique business - The John Lewis Partnership - where we share the responsibility of co-ownership and democracy as well as the benefits.
- You will be eligible for the Partnership Bonus where you will receive a percentage of your annual salary every year.
- After 3 months service you'll get your Discount Card entitling you to 25% the majority of goods in John Lewis and 15% off the majority of goods in Waitrose (exclusions apply)
- 22 days holiday on joining and an ability to purchase 5 more days
- Surrounded by extensive outdoor space and facilities - perfect for getting some fresh air on your breaks.


Assessment process

If you decide to apply, we will ask you to complete some quick online tests, based on Partnership, and Contact Centre scenarios. We will review these tests, and if you are successful, we'll be excited to invite you along to an assessment session with our team in Didsbury. Here you will get a great understanding of life in the Centre, hear from the team you could be joining,and also demonstrate the skills and attributes you could bring to the team.

Required essential experience skills and qualifications

Excellent time management
Confident and articulate
Good at problem solving and conflict handling

Required desirable experience skills and qualifications

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