Insight Manager, Analytics - John Lewis Insight

Job Type Commercial
Region London
Location Victoria
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the Bupa Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 20/8/2019
Vacancy Type
Salary £52,700 - £70,000
Salary Frequency per annum
Hours of Work
35 hours per week
Monday to Friday

Duties & Responsibilities

A new John Lewis Insight function has been created to build even greater capability in analytics and research which is expected to create significant value for John Lewis in the next 12-24 months. We're building a team of people who are curious, engaging, highly skilled, commercial - and who want to have an impact in this fast-changing area.

As an Insight Manager - Analytics, you will be responsible for managing the entire end to end process of analytics and research projects - This involves detailed briefing, project management and critically presenting the insights in a compelling manner - working with key senior stakeholders from across the business.

This role would suit an experienced Insight Manager who is driven by understanding customer behaviours and motivations and passionate about joining the dots from multiple different data sources to produce the complete picture. You will be a curious individual with excellent problem solving skills and drive to ensure Insight is consistently embedded within decision making processes. You will be confident and adept at communicating with all levels of seniority and take pride in producing compelling and impactful Insight.

Job Requirements

The requirements for this role include, but are not limited to:
- Delivering high-quality Insight work aligned to strategic objectives and supporting business plans
- Writing articulate briefs and managing end to end insight roadmaps covering a range of projects including both primary research and customer analytics.
- Working with senior leaders across the business to be the voice of the customer, partner on customer initiatives and challenge where appropriate
- Delivering concise and compelling insight across the business to help drive action and support commercial decision making
- Working across multiple data sources (e.g. sales data, CRM data, UX experience) to synthesise and triangulate key messages
- Proactively develops and sustains effective stakeholder relationships throughout the organisation
- Mentoring and coaching of broader Insight teams

Required essential experience skills and qualifications

- Solid experience leading insight projects,
- A strong record of driving action from insight within a consumer brand.
- Experience of collation, interpretation and analysis of multiple sources of data
- Knowledge of complex analytical techniques.
- Building, managing and influencing diverse cross functional stakeholder relationships
across all levels of a business.
- Powerful storytelling, specifically communication and visualisation that make data and insights accessible and actionable for a general business audience.
- Outstanding commercial acumen and experience applying insight in a fast paced commercial environment.

Required desirable experience skills and qualifications

- Retail experience
- Experience working with data visualisation.
- Experience of Agile working processes

Please be aware that we reserve the right to close vacancies early in light of a large response.

Job Description  


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