Housekeeping Team Leader, Odney Hotel

Job Type Customer Service
Location Cookham - Odney Club
Partnership Level 9
Closing Date 30/04/2021
Vacancy Type Permanent
Salary £20,600.00 - £25,500.00
Salary Frequency Annual
Hours of Work 37.5

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Pay rates are negotiable dependent on relevant skills and experience.

Description

What's the role about?

You will organise, supervise and work within the hotel’s Housekeeping and guest services function. Maintain and deliver the required standard of cleanliness, hygiene and presentation across all areas of the hotel both guest-facing and back of house to deliver a first-rate guest experience. This role includes weekend working.

What you'll be doing as Housekeeping Team Leader:

Implement standards of cleaning and presentation across the hotel ● Create a high performing and professional team. Plan and manage housekeeping shifts, rotas, holiday planning, sickness cover, training and administration. Work in close cooperation with colleagues in Reception, Reservations, Events and Maintenance ● Manage equipment and cleaning product stocks against need and budget and partnership procurement requirements ● Ensuring that all applicable safety policies and procedures are implemented and followed. ● Ensure standards of uniform, PPE usage and grooming are adhered to in self and team. ● Ensure all Partners working with cleaning products and equipment are correctly trained on their safe use, training is up to date and correctly recorded ● Respond to business demand and ensure sufficient linen stock is available and the laundry supply operation is effective ● Identify and report maintenance issues, monitor progress and liaise with reception and maintenance departments to ensure timely resolution ● Support the implementation of changes to ensure continuous innovations and improvements are made within the department in keeping with 3*+ hospitality operation. ● Act as the first point of contact to resolve guest queries and requirements relating to housekeeping ● Act as duty manager as required

What you'll need:

Relevant and proven experience in supervision of the housekeeping/laundry operation of mid scale Hotel at at least Visit Britain 3* standard or equivalent.

What else can you bring?

Certificate in Housekeeping - Institute of Housekeeping

First Aid at Work

Duties and Responsibilities

The Odney Hotel. Our Place by the River. Our beautiful John Lewis and Partners hotel, set in 130 acres by the River Thames in Cookham, Berkshire offers both character and charm.
We have full and part time vacancies available for Team Leaders, Housekeeping.
Rotas will include weekends.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

Attachment: L9 Housekeeping Team Leader.pdf 

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