Housekeeping Assistant

Job Type Customer Service
Location Cookham - Odney Club
Partnership Level 10
Closing Date 26/02/2024
Vacancy Type Permanent
Salary £20,550.00 - £23,000.00
Salary Frequency Annual
Hours of Work 37.5

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Hours - 37.5 hrs per week, earliest start time 6 am - latest finish time 7 pm (with occasional later finishes for events) on a rota basis including alternate weekends. This role is based at Odney, Cookham, Berkshire

Salary range - The salary range for this role is set at £20,389 - £23,000 

Contract type - This is a permanent role

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. 

The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. 

About the role

We are currently recruiting for a Housekeeping Assistant to work as part of a busy team to deliver a first rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.

We’ll need you to be self-motivated and industrious. Have meticulous attention to details and be able to work under pressure. You’ll need a customer mindset and be a team player.

We would like you to bring your attention to detail and great customer service skills to join our friendly Housekeeping team. 

You'll work predominantly in Housekeeping but also have the opportunity to assist in our own laundry so you'll enjoy plenty of variety.

There is some lifting in this role, which could be bedroom furnishings and bedroom laundry, across our Estate buildings.

Desirable skills you could bring:-

● Experience of housekeeping

You also can view a copy of the full job outline here:-


External applicants- please view the attached job outline 

Internal applicants- please use your internal email address to view this folder:-

Benefits of the Partnership and the role 

You will enjoy 25% discount at John Lewis and 20% in Waitrose 

The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

Important Information - Application and Interview Process 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). 

Once you've submitted an application the next steps of the process, if successful, will include a one to one interview (and a Technical Trade test - delete if not required)

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.

For internal use only:



Duties and Responsibilities

Would you like to bring your attention to detail and great customer service skills to join our friendly Housekeeping team? You'll work predominantly in Housekeeping but also have the opportunity to assist in our own laundry so you'll enjoy plenty of variety.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Housekeeping-Assistant-Job-Outline-template-1.docx

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