Hotel Porter

Job Type Customer Service
Location Cookham - Odney Club
Partnership Level 10
Closing Date 26/02/2024
Vacancy Type Permanent
Salary £20,550.00 - £23,000.00
Salary Frequency Annual
Hours of Work 37.5

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

  • At a glance

    ● 37.5 hrs per week, earliest start time 7 am - latest finish time 8 pm on a rota basis including alternate weekends.

    ● Flexibliity to occasionally work a night shift when required for holiday cover.

    This role is based at Odney, Cookham, Berkshire

    ● Salary range - The salary range for this role is set at £20,389 - £23,000 

    ● Contract type - This is a permanent role

    Due to working time regulations, applicants must be 18 years or over to apply.

    We are currently recruiting for a Hotel Porter to work as part of the Hotel team to deliver and maintain the required standard of cleanliness, hygiene and presentation across all areas of the hotel both guest-facing and back of house. 

    If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. 

    The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

    Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. 


    About the role

    This role is to support the guest service team in all areas of the estate.

    Flexibility is needed to work in the housekeeping team, cleaning guest rooms, public and private areas, Airbnb's, and other areas around the hotel. 

    Day Porter Duties include:

    • Cleaning and maintaining all areas across the estate
    • Supporting the housekeeping and guest service team to clean bedrooms and shared spaces
    • Laundry runs across the estate
    • Assisting all areas of the hotel, including Housekeeping, maintenance, grounds and catering departments.


    • The role can be both physically and mentally demanding and requires an appropriate level of fitness and practical dexterity.
    • Ability to remain calm under pressure
    • Flexible
    • PC Literate
    • Excellent communicator
    • Full Drivers Licence

    You also can view a copy of the full job outline here:-


    External applicants- please view the attached job outline 

    Internal applicants- please use your internal email address to view this folder:-

    Essential skills you’ll need:-

    ● Full Driving Licence

    ● Basic PC skills 

    ● Ability to lift and, move and store large and heavy items

    Desirable skills you could bring:-

    ● Knowledge or experience of working in a hotel environment, 

    ● First aid

    Benefits of the Partnership and the role 

    You will enjoy 25% discount at John Lewis and 20% in Waitrose 

    The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

    Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

    Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

    Important Information - Application and Interview Process 

    The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). 

    Once you've submitted an application the next steps of the process, if successful, will include a one to one interview (and a Technical Trade test - delete if not required)

    You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

    We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.

    For internal use only:



At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Hotel-Porter-Day-Job-Outline-2.docx

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