We have an exciting opportunity to join the Hospitality & Food Service team as a Team Leader in our John Lewis National Distribution Centre in Magna Park, Milton Keynes working in the Partner Dining Room. As a Partner you will enjoy our unique benefits package, including staff discount, meals on duty included in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
What can you expect in this role?
As a Team Leader, you’ll be an exemplary operator, ensuring food service is delivered to the highest possible standard, on time and in a way that puts Partners at the heart of what we do. Hygiene and food safety must be complied with at all times and you will be responsible for ensuring that all team members do the same.
The role will offer you opportunities to display your talent, people management skills and knowledge of running a successful team. It will also provide you with development opportunities and the progression routes as you will be expected to.
What you’ll be doing:
Leading the team, who you task manage, to support the Hospitality & Food Service proposition in the delivery of the highest possible operational standards
Delivering, through exemplar standards, outstanding and consistent customer service in catering and vending to maximise Partner Dining Room sales
Supporting opportunities for continuous improvement and greater efficiency
Ensuring the teams develop a great service offer which exceeds commercial targets, delights customers and leads market / competitor trends
Responsible for accurate till processes and procedures.
Developing self and team’s capability and capacity to create career and succession strength
Recognising, celebrating, and rewarding individual and team success and leading democratic vitality
Ensuring a consistent approach when managing performance.
Establishing and building effective relationships with stakeholders, gaining customer feedback to drive continuous improvement
Delivering and promoting healthy and balanced food information so Partners act as ambassadors
Ensuring full compliance with JLP Catering policies and legislation
Ensuring full compliance with Health and Safety Regulations
Carrying out due diligence tasks and keep accurate due diligence checks and records
What you’ll need:
Level 2 Food Safety
Operational experience in Dining Rooms and/or the Hospitality industry
Stakeholder management or senior influencing skills
Experience in leading a team
What you may bring:
Food Safety Level 3
The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.
Flexibility in location between Magna Park and Fenny Lock may also be required.
Please consider the following when making your application:
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
Print off the job description now if you require it
Ensure you have an up-to-date CV
For internal candidates, the Job Outline can be viewed by copying the link below into your browser: shorturl.at/yRSU5
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/ We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Latest Customer Service opportunities