Hospitality, Team Leader

Job Type Customer Service
Location Milton Keynes - Magna Park
Partnership Level 9
Closing Date 28/05/2024
Vacancy Type Permanent
Salary £24,400.00 - £31,000.00 Annual
Salary Frequency Annual
Hours of Work Full time , alternating between Early shift: 07:00-15:00 and Lates: 11:30-19:30 over 5 days, to include 2 out of 4 weekends

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Working pattern: Full time , alternating between Early shift: 07:00-15:00 and Lates: 11:30-19:30 over 5 days, to include 2 out of 4 weekends

Salary: The annual salary rate for this role is £24,400. This role comes with a shift premium subject to hours worked. This will be discussed at interview stage

Contract type - This is a Permanent position

About the role

You also can view a copy of the full job outline here:-
External applicants- please view the attached job outline 

Internal applicants- please use the link below (add to Additional Job Description)

Essential skills you’ll need

● Operational experience in Dining Room facilities and/or The Hospitality industry
● Stakeholder management or senior influencing skills

Desirable skills you could bring

● Food Safety Level 2
● Food Safety Level 3

What will you do

  • Ensure the vending operation delivers outstanding service to meet Partners needs.

  • Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order

  • Look after the stock inventory across the campuses with minimal supervision

  • Attend each vending machine in line with the service requirements, ensure it is clean and fully stocked with accurate pricing to provide a great service.

  • Ensure food safety requirements are maintained.

  • Full Site & Department Induction training from day 1

  • As online training Food Safety Level 2 within 3 months & Food safety level 3 straight after both of these will be mandatory once in role

  • To delegate tasks to the Catering Assistants

  • To help & support the Catering Assistant: you will need to have a good knowledge of all the tasks that are completed-Day to Day facilitate training for our Catering Assistant

  • To induct new starters

  • You will learn and use our Food Monitoring System

  • Create Weekly rota following Partners work schedules & Holiday planning

  • Ordering: online food ordering / uniform ordering

  • Update department online invoicing & sales details 

  • Support Team Managers with interviews

  • Full training on Department programs to be provided 

Job Requirements

Apply the John Lewis food safety policies and procedures which include all legislation applicable to the Catering operation
Ability to oversee the opening, closing and daily running of the operation
Prepare, serve and present food to a high standard

Benefits of the Partnership and the role 

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include:

💚Full uniform supplied including safety shoes
💚Free Meals on Duty depending on hours worked
💚Free parking on site.
💚Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.
💚Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena
💚Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
💚Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

And much more! Find out more about our benefits here:

Important Information - Application and Interview Process 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). 
Once you've submitted an application the next steps of the process, if successful, will include a one to one interview 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.

For internal use only:

#LI-JLPGR = John Lewis Partnership


At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Hospitality-Team-Leader-2.pdf

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