Hospitality Assistant Team Leader

Job Type Customer Service
Location Bracknell Campus
Partnership Level 9
Closing Date 02/02/2023
Vacancy Type Permanent
Salary £20,600.00 - £27,000.00
Salary Frequency Annual
Hours of Work 37.5


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What’s the role about?

We have an exciting opportunity to join the Hospitality & Food Service team as a Team Leader in our West Warehouse, Bracknell Distribution Centre working in the Partner Dining Room. As a Partner you will enjoy our unique benefits package, including staff discount, meals on duty included in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Salary range is between £20,600 - £27,000 dependent on experience

Shifts are Mon-Fri 07:00-15:00

What can you expect in this role?

As a Team Leader, you’ll be an exemplary operator, ensuring food service is delivered to the highest possible standard, on time and in a way that puts Partners at the heart of what we do. Hygiene and food safety must be complied with at all times and you will be responsible for ensuring that all team members do the same.

The role will offer you opportunities to display your talent, people management skills and knowledge of running a successful team. It will also provide you with development opportunities and the progression routes as you will be expected to.

What you’ll be doing: 

  • Leading the team, who you task manage, to support the Hospitality & Food Service proposition in the delivery of the highest possible operational standards

  • Delivering, through exemplar standards, outstanding and consistent customer service in catering and vending to maximise Partner Dining Room sales

  • Supporting opportunities for continuous improvement and greater efficiency

  • Ensuring the teams develop a great service offer which exceeds commercial targets, delights customers and leads market / competitor trends

  • Responsible for accurate till processes and procedures.

  • Developing self and team’s capability and capacity to create career and succession strength 

  • Recognising, celebrating, and rewarding individual and team success and leading democratic vitality 

  • Ensuring a consistent approach when managing performance.

  • Establishing and building effective relationships with stakeholders, gaining customer feedback to drive continuous improvement

  • Delivering and promoting healthy and balanced food information so Partners act as ambassadors

  • Ensuring full compliance with JLP Catering policies and legislation

  • Ensuring full compliance with Health and Safety Regulations

  • Carrying out due diligence tasks and keep accurate due diligence checks and records

  • Partner Dining Room weekly financial reporting

  • Processing orders for Partner Dining Rooms

  • Responsible for the Partner Dining Rooms Purchase Orders and Invoicing

What you’ll need:

  • Level 2 Food Safety

  • Operational experience in Dining Rooms and/or the Hospitality industry

  • Stakeholder management or senior influencing skills

  • Experience in leading a team 

What else you may bring: 

  • Food Safety Level 3

Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application:

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

Print off the job description now if you require it

Ensure you have an up-to-date CV 

For internal candidates, the Job Outline can be viewed by copying the link below into your browser:


We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Team Leader - Food Service (PDR Delivery) January 2021 (1).pdf 


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