Hospitality Assistant

Job Type Customer Service
Location Bracknell Campus
Partnership Level 10
Closing Date 12/12/2021
Vacancy Type Permanent
Salary £18,393.00 - £22,013.00
Salary Frequency Annual
Hours of Work 15

Description

What’s the role about?

We have an exciting opportunity to join the Hospitality & Food Service team as Hospitality Assistants working within our evenings and weekend team.

You will be working as a part of a busy catering team to deliver and maintain high standards in all aspects of catering. 

This role involves working in a busy warehouse dining room, serving on the counter and  till providing excellent customer service to all the partners in the business. As  part of the team you will also be working in the dish wash area, helping in food preparation, checking food temperatures and making sure the tables are kept clean & tidy all the time for the customers.

Also as part of this role you will be responsible for checking vending machines  to make sure they are clean and fully stocked to meet the needs of the customers. 

In this role you will be responsible for - 

  • Provide a great level of service and consistently promote products to customers and deliver add on sales

  • To resolve customer queries or complaints at the first point of contact

  • Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards

  • Monitor and reduce wastage through correct ordering and record keeping.

  • Full compliance with Health and Safety Regulations

  • Carry out due diligence tasks and keep accurate due diligence checks and records

  • Ensure that fresh food, snack and hot beverage machines  are replenished and in a good working order.

  • Ensure food safety requirements are maintained.

  • Ensure stock is stored in the correct manner and rotated to minimise food wastage.

  • Ensure the requirements of the cold chain are delivered and Support the ordering and control of stock

What you'll have

  • Good basic IT skills as will need to operate tills, smart devices and vending machines

  • Hospitality experience or customer facing role

What else could you bring?  

  • Food Safety Level 2 is desirable but not essential as training will be provided.

Shift Timings 

Rota 1

Week1 - Sunday, Monday, Friday -  16:30- 20:30,Saturday - 07.30 - 11.30

Week2 - Sunday, Monday, Saturday -  16:30- 20:30

Rota 2.

Week 1 - Tuesday, Friday -16:30-20:30,      Saturday - 07:30- 15:00

Week 2 - Monday, Tuesday -16:30- 20:30   Saturday - 07:30- 15:00

Please note:

i) One of the two given Rotas is applicable for an individual

ii) Pay will be pro - rated as per scheduled working hours

Benefits 

We also understand the importance of a healthy work-life balance and reward our Partners for their contribution to the business through a vast range of benefits.   

As a Partner and after completion of your 3-month Earning Membership period, you’ll be entitled to;

  • 20% Discount at Waitrose & Partners on majority of goods

  • 25% Discount at John Lewis & Partners on majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • Free meals when you work full - time in the dining area

  • Free Parking onsite

Creating a culture of diversity and inclusion

 

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here. https://www.jlpjobs.com/about/diversityandinclusion/

Internal use only- #LI-JLPWTR

Duties and Responsibilities

Hospitality Assistant - Part time approx 15 hrs per week, evenings & weekends

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/ We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

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